Public Mediation

My Claim vs. HH Gregg Dispute

G. T. vs. Hh Gregg (Headquarters)
4151 E. 96th Street, Indiana, 46240-1442, United States
Amount Involved: $821.10
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2801538
    • Amount Involved: 821.10
    • Filed On: Feb 20, 2014
    • Posted On: Mar 03, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"Last September I bought a computer from HH Gregg. I thought it was a new computer my invoice said nothing to the contrary. I have had many problems from day one. Every time I went back to the salesman he would make excuses about it. He even tried to fix it once. I finally got tired of going to him and just this week contacted customer service. The rep said that I had purchased an open box computer and she emailed a written comment stating that fact. I went back to the store and the store manager said that the customer service rep didn't know what she was talking about.

ADDITIONAL INFORMATION:

Since HHGregg has refused doing anything about this matter and they sold me a computer with a bad hard drive per the HP techs, you can do whatever needs to be done to file anything legally against them. I may not be able to do anything to them, but I feel they have really taken advantage of me. I went back to them 2 days after buying the computer and they have dragged their feet. I want nothing more to do with them but I will bad-mouth them to every one I can. I feel that the public should be told how HHGregg treats their customers even when they have been a customer for years as I had been. They basically treated me with ZERO respect and I do not appreciate it.

Update:

After checking my computer I do not have a microsoft certificate of authenticity proof of license sticker on this computer.

"
...
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What Claimant Wants Hide
1. Refund: Full invoice amount Mar 07, 2014 $821.10
2. Other – Copy claim to regulators Mar 07, 2014 $14.99
3. Other – Pay for claim posting cost Mar 07, 2014 $7.99
4. Other – Physical delivery charges Mar 07, 2014 $2.99
Cash total : $847.07
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Respondent's Counteroffer

There has been no response to this claim from HH Gregg (Headquarters). This claim will remain posted until resolved
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