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Claimant's opinion: I asked to speak to a supervisor numerous times and only 1 time one spoke with me, Melissa, and she lied to me. I tried to get a tech to solve my problems so my computer worked properly, the tech walked me through steps for the printer then told me it was in the hard-drive and since I purchased a new one I feel I should have a new one.
Claimant's opinion: I feel I was being put off by the tech department until my days were up to send the products back for a refund, as they would put me on hold to try to get answers then would tell me they themselves or someone else familiar with the problem would return my call next day. Only 2 times was my calls returned and still with no results. One tech told me he wanted to speak to someone who knew what they were talking about, I told him my husband was the only other person here and he knew less than me about computers, and he told me to have someone else here next day as he would call then to talk to third party. He never called and I did not have anyone else here, this is my computer and I am aware of the problems I am having.
Claimant's opinion: The computer goes blank at times when I run the mouse over the page and sometimes it comes back to orginal page and sometimes I have to start over. When I am on chat and use the & sign there are always letters I do not type after it, Part of the time when I am typing the letters don't appear until I have typed a full line then they appear, sometimes I get vertical lines instead of a letter then they will fill in later. When trying to read a page sometimes I cannont read the page as it is squiggley vertical lines from top of page to the bottom.
Claimant's opinion: I feel that since I am a senior citizen and am not a computer whiz I have just been bounced from one tech to another thinking I would just give up and try to live with the problems. I only want a computer for my personal use and feel I have a right to use it as such. I am on Facebook, I write personal letters, send pictures, play games and make scrapbooks (which I am not able to do and have 50 - 60 to try to get done by Christmas). I saved and bought these products for myself and don't feel anyone should treat me as if I were a child for using a computer for these reasons.
Claimant's opinion: I only want to have working products and be paid for the monies I have spent and the monies I will have to spend to get my work done before Christmas. Since I spent so many hours on the phone I have had to over use my minutes and spent time I could have used wisely instead of sitting on hold with nothing to show for my time.
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