Public Mediation

Hertz Dishonest Business Practice HURTS!

K. B. vs. Hertz Rent A Car @ Raleigh Duraham Intl Airport
1017 Rental Car Dr (at RDU Airport), Raleigh, NC, Raleigh, North Carolina, 27623, United States
Amount Involved: $399.96
View less
Rate or Review on Hertz Rent A ...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I had a standing reservation for SUV. During check in, clerk suggested a promotion by which I upgrade to luxury SUV and receive $200 upon return of vehicle. The clerk proceeded to run down the charges and total of $999.80. I said NO WAY, I'm not paying $1k for 1 week rental - if that's the price, I want my original reservation. The clerk told me wouldn't be the price because $200 discount would apply upon return - Total $799.80, Upon return my receipt that still said $999.80. I asked about the $200 promotion and was told it would be refunded in couple days. I checked for refund everyday - nothing. When I called to complain and asked for manager, I got the run around, transferred, on hold, disconnects, voicemail. 7 total calls. I called corporate who said they would have local branch manager call me. I got return call within 10ms from someone claiming to be location manager. He was not at all concerned at all by the issue (I suspect this is a common tactic for employees to get their incentives.) He offered to reprimand the employee and document it in their employee file. I asked "what about the $200? - I should not pay $200 so that you could discipline your employees not to lie. He actually responded, "if I can get the employee to admit he lied, I will credit the $200. But, if he doesn't admit it, I can't credit the $200." He can reprimand the employee based upon my complaint, but needs admission from employee to reimburse me?? I specifically stated "if the cost is $999.80 I don't want it and wish to go with my original reservation" But not for the blatant lie of a $200 upon return promo offer, I would have NEVER accepted the rental. Blatantly dishonest business practices and I'll NEVER rent from Hertz again, EVER. I will tell every potential consumer, business & travel blogs, agencies - everyone I can my story. I don't want anyone else to have this happen and possibly lose their jobs for authorizing what looks to be extravagant upgrade, rather than an Innocent promotion acceptance. right is right and wrong is WRONG!"
...
Reply Have a similar problem?
Exhibits View
What Claimant Wants Hide
1. Credit: $200 originally offered in "so called" promo offer Nov 14, 2013 $200.00
2. Credit: additional 20% deducted from final cost Nov 14, 2013 $199.96
3. Monetary items with amounts to be determined: Reimburse cost for me to lodge this complaint via People Claim to resolve Nov 14, 2013 TBD*
4. Other – Copy claim to regulators Nov 14, 2013 $14.99
5. Other – Pay for claim posting cost Nov 14, 2013 $7.99
6. Other – Physical delivery charges Nov 14, 2013 $28.97
Just make me happy!
Claimant invites Hertz Rent A Car @ Raleigh Duraham Intl Airport to make a fair offer to resolve this complaint.
Cash total : $451.91*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Hertz Rent A Car @ Raleigh Duraham Intl Airport. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim