Public Mediation

Hallmark Property Management Dispute

R. T. vs. Hallmark Property Management
3010 S. Sunny Lane Rd., Po Box 6511, Moore, Oklahoma, 73153-0511, United States
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Statement of Claim
Claimant says:
"I rented on time for almost 2 years, kept very good care of this rental. Gave over a months notice to move out, even put their advertisement sign out in the yard for the last 2 months I was there. When we moved in we gave a $500.00 non refundable pet deposit which was fine I wanted to keep my dog. Our security deposit was $1225.00, we did everything asked for in our rental agreement. It took them almost a month to refund partial pmt. of our security deposit and as of 10/21/14 we still have yet been told as to why they kept $308.00, we have been out of the home since 09/26/14. they will not return calls or emails, very unprofessional in my opinion."
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Additional Communication Between Claimant and Hallmark Property Management Hide
  • Oct 27, 2014, Claiming party added:
  • Hallmark was aware I hadn't been emailed a breakdown of charges. I spoke to Rebecha in the office on 9-30 14 who stated Minnette should have emailed me these. I left phone messages and at least 2 emails and still now response. I am sorry for Minnette's personal issues but Rebecha or Tawnya should have stepped up to the plate and at least left some form of communication with me on Minnettes behalf if she was unable too.
    Reguarding the documents they provided you, our lease agreement clearly states:
    #3 on page 1 of the lease
    The residence has been cleaned thoroughly, including all kitchen appliances and the yard free of all debris and trash including animal remnants and cigarette butts. Carpets must be professionally leaned and receipt must be provided. Utilities must remain in the tenants name until the full 30 day notice has expired. If any repairs have to be made at move out there will be a minimum of a $75.00 service charge. After a 30 day notice is received from the resident, Hallmark will provide them with a move out reminder that includes more detailed instructions for moving out. Resident is urged to inspect the residence with the owners representative after final cleaning.

    So origionally we were suppose to do a inspection with Tawnya on 9/1/14 but due to the holliday we called back and said we could be out by 8/26/14 and were suppose to do the inspection with Tawnya then. We had our carpet cleaning receipt to turn in. Tawnya never showed nor called, they sent an eldey lady we have never seen before to retrieve keys and lock up the house. She also stated the previous renters had a fire in the laundry room and were the ones who had spilt paint on garage floor. She further stated we left the house in move in condition.

    #4 Our office must have received a forwarding address for the resident.

    provided with email and phone numbers..

    #5 After inspection, appropriate charges will be deducted from deposit for anyt damages or repairs necessary to the property or contents (beyond reasonable wear).

    The living room needed to be painted due to the hole in the ceiling and leak caused by the hole and I should have never been charged for their paint and labor, the 2 rooms were clearly touch ups due to normal wear of teenagers and posters and I should have never been charged for that. I know that my $500.00 pet deposit was non refundable but my pet clearly visibly did no damages so the owner/owners representative should have paid their cleaning people from that and not charge us for human nature (wind storm tore turbin off roof, poor response time to repair caused leak) and the painting of 2 teenagers rooms of normal wear and tear. I feel it was fraudulent to have charged us $308.00 to paint a ceiling and 2 rooms. Which due to documents sent states what was done.

What Claimant Wants Hide
Just make me happy!
Claimant invites Hallmark Property Management to make a fair offer to resolve this complaint.
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Respondent's Counteroffer

There has been no response to this claim from Hallmark Property Management. This claim will remain posted until resolved
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  • Comment: by Claimant On: 08-10-2015
  • I agree Misty Peters, we leased for 2 years and they were very unprofessional in keeping up with repairs, phone calls and definitely final walk through. They kept over $300.00 of our deposit for touch up paint and I have a letter from Minnete stating just that and she also stated we kept the house spotless. This is a corrupt company and I feel sorry for anyone who rents from them.
  • Comment: by Mr Misty Peters — Online mediator
  • On: 05-19-2015
  • My family leased with Hallmark Property Management for 5 years. They for the most part are slow to respond to repairs on their rentals and make their tenants feel like second class citizens. In order to have disputes resolved, we would have to take time off of work to go down and confront them face to face. They are unprofessional and rude. At the end of our lease, they would not do a proper move out inspection with us to discuss what they perceived as issues. They stated they had to wait for the owner, which in my opinion is not a fair business practice. They kept portions of the damage deposit for known issues they didn't fix and blamed it on us. They have been hired as a property management firm to oversee on the owners behalf. If they can't make a judgement call on the condition of a property on move out, or understand the difference between normal wear and tear, then they shouldn't be in this business. I wish you the best of luck, but in my research in pursuing legal resolutions, they usually rule in favor of the landlord. There are no tenant rights in Oklahoma.
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