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Claimant's opinion: HCM promises one thing then give you another. The price for what they are doing is ridiculous. They promise a strand by strand process instead they glue an entire wig to your head. This is nothing more than a quick weave only they use an entire wig. I could have went to a beauty supply place and purchased hair for $2.99/pack and had my beautician give me a quick weave for $35 and it would look better than this. I reported them to RIP OFF reports and the BBB. There are 53 reports against HCM on RIP OFF, some a lot worse than what happened to me. Something needs to be done.
Claimant's opinion: The hair was suppose to have came from India. I have only had this hair on my head for 3 days and it is shedding already. Does not look or feel like Indian hair.
Claimant's opinion: The contract states "STRAND BY STRAND" process not glueing an entire wig to your head. Also, after they finished glueing this wig to my head, Kelli Isaac, the membership advisor, tells me that it is customary to tip the beautician $40-$100 and she wanted to show me the different plans they had for maintenance of my hair. I was not told any of this before I let them glue this HORRIBLE wig to my head and I was not paying them another dime. If I had known this upfront, this would never had happened.
Claimant's opinion: The extras fees that they are requesting, you only find out once they have glued this wig to your head and the cusstomary tip for the beautician. I paid HCM $2,000 for something I could have gotten for $35. They did not deliver the promised product. I should have stopped Nicki when she first started to glue this wig to my head, that was a big and very costly error on my. However, the whole thing is not right.
Claimant's opinion: I don 't just feel ripped off, I know that I was. As stated above, if I wanted a wig to be glued to my head, I could have glued one of my wigs to my head. I was suppose to receive a customized application, instead, I received a god oweful wig that has knots in the back of it.
This is Bernice Cooper responding to the claim against Hair Club for Men & Women --- the issue has been resolved to my satisfaction. James Wishnek, Managing Director, Kelli Isaac, Membership Advisor, Rebecca Rea and Nick were all very nice and professional in resolving this issue. It was a case of miscommunication. However, I still advise everyone to obtain complete understanding before purchasing any product. I realize now I should have contacted Jim Wishnek before filing my complaint, but I was very upset. In 2007, I was ripped off by DRA in Dallas and I received no resolution from them. I thought because that happened, the same thing was happening again. I apologized to all the staff and told them how sorry I was. I will write a formal letter of apologie to New York letting them know that the situation has been resolved and I happy with the resolution. Thanks for your assistance.
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