Public Mediation

Guidance Tax Services-Dispute-#1677969

V. B. vs. Guidance Tax Services
12304 Santa Monica Blvd, Suite 350, Beverly Hills, California, 90025, United States
Amount Involved: $1,200.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Guidance Tax Services
    • Claimant Seeks: View.
    • Claim #: 1677969
    • Amount Involved: 1,200.00
    • Filed On: Apr 03, 2013
    • Posted On: Apr 14, 2013
    • Complaint(s):
      • Contract / Agreement / Promise dispute
      • Overcharge or billing error
      • Customer service runarounds
View less
Rate or Review on Guidance Tax ...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I contracted with Guidance Tax Services for help in paying my back taxes with the IRS and avoiding a lien on my property. My prior installment agreement had lapsed and I could not afford the payment demanded by the IRS. I initially paid them about $1200. With deadlines from the IRS approaching for my response, this company, at various times, told me that they had not yet talked with the IRS, had not read/received the IRS letters sent to me and relayed to this company by my faxes. Not obtaining satisfactory answers and observing the company's lack of urgency about the deadlines for response to the IRS to avoid a lien, I called the IRS myself and set up a payment agreement with them. This took all of 30 minutes. I want a full refund of the money I paid to Guidance Tax Services."
...
Reply Have a similar problem?
Exhibits View
Additional Communication Between Claimant and Guidance Tax Services Hide
  • Apr 04, 2013, Claiming party added:

  • This is a flat lie that I had not told you I was not paying my mortgage. A FLAT LIE. The mortgage is in the process of being modified because I had lost my job on Aug. 29, 2011, and had been working with the mortgage servicer/Chase Bank and NACA. I COULD NOT AFFORD THE $2,224 mortgage company. I was told by JASON LAMM, your employee, that GUidance had NOT talked with IRS, nor did he know anything about the IRS correspondence to me that I had faxed to Guidance. I WANT MY MONEY BACK. You said "I did not know I could get a streamlined loan without a lien." I do not know what the term streamline means. All I know is that I talked with the IRS myself and got another installment agreement with NO LIEN. YOU PEOPLE DID NOTHING AND I WANT MY MONEY BACK!

What Claimant Wants Hide
1. Refund: Full recovery of fees charged by the company in the amount of $1200. Apr 19, 2013 $1,200.00
Cash total : $1,200.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Client hired us on 1/24/13. After numerous requests, we finally received financial documentation from Ms. Bryant and reviewed the file for an Offer-in-Compromise (OIC). On 3/4/13, Ms. Bryant revealed to us that she’d not been paying her mortgage, meaning the financial she previously submitted was false (a breach of her contract). At this point, we realized the installment agreement (IA) she decided to stop paying was her best resolution. We later received an IRS notice stating that Ms. Bryant had contacted the IRS herself (a breach of her contract) and had told them she could not afford the IA payments: a claim that her financial statement did not support. On 3/25/13 Ms. Bryant expressed to us that she hired us to lower IA, at which point we explained her resolution will be based on her financials. At that point, Ms. Bryant started sending numerous e-mails claiming we hadn’t contacted the IRS at all (which is absolutely false), expressed concern over a lien being filed (she seemed to think she could get a non-streamline resolution without a lien being filed) and expressed her wish to cancel. Per our contract with the client, we calculated the billable hours – which over a 2 month period totaled a dollar amount of $1,136.25 and offered to return the remainder of what she had paid on her contract to date= $123.75. "

  • I disagree with the Terms

    ""

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by Jacob — Online mediator
    • On: 04-22-2014
    View more
  • Anytime you provide false or misleading information to a firm who is legally representing you, you run the risk of adversely affecting your case. You can not hold the firm accountable if you are not truthful from the start.
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim