Public Mediation

Greyhound Lines Inc

K. M. vs. Greyhound Bus Lines, Inc.
350 North Saint Paul St. Suite 300 Dallas, Texas, 75201, P.O. Box 660691, Ms 470, Dallas, Texas, 75266, United States
Amount Involved: $1,494.98
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 7928276
    • Amount Involved: 1,494.98
    • Filed On: Jan 19, 2016
    • Posted On: Jan 30, 2016
    • Complaint(s):
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"On 7/6/15 Greyhound Lines, Inc lost my luggage. A claim was submitted on 7/9/15 claim# 21474187 Customer ID # 244-5698 and included all items lost and purchased value of $1494.98. There has been numerous phone calls to several supervisors following up on the status of the claim. Greyhound claims they have sent via email three letters which have never been received. There has been request for re sending these letters again but never received. They will not give us a phone number to contact corporate by phone. We have sent notice via the email address given as: customer.service@greyhound.com. Just recently 1/18/16 they have said that they are sending me a check in 7-10 days in the amount of only $250. I commented that this amount is unacceptable. That is why I am filling this complaint with Peoples Claim. A complete list of phone call dates and names of supervisors talk to is available on request."
...
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Additional Communication Between Claimant and Greyhound Bus Lines, Inc. Hide
  • Mar 08, 2016, Claiming party added:

  • As of 3/8 there has been no attempt made by Greyhound Lines to even discuss this claim or even show concern!

  • Mar 22, 2016, Claiming party added:

  • No contact has been made to resolve this claim as of 3/21/16

What Claimant Wants Hide
1. Recovery of Losses: Missing luggage and clothes Feb 03, 2016 $1,494.98
2. Other – Copy claim to regulators Feb 03, 2016 $14.99
3. Other – Pay for claim posting cost Feb 03, 2016 $7.99
4. Other – Physical delivery charges Feb 03, 2016 $2.99
Cash total : $1,520.95
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Greyhound Bus Lines, Inc.. This claim will remain posted until resolved
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