Public Mediation

Ginale Skin Care/A Div. of CGI Enterprises-Dispute-#7960514

S. O. vs. Ginale Skin Care/A Div. Of Cgi Enterprises
4430 Highway 90, Suite G, Milton, Florida, 32571, United States
Amount Involved: $635.85
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I ordered their trial product and returned the product well before the specified 15 day trial period. I have confirmation from the post office that they received the product. I also called and cancelled and was assured no money would be taken from my account except the shipping and handling.
About 2 days after the confirmation from the post office that they had received the unused product, my checking account was charged $159.95. As a result of this, to date, my overdraft charges are $52.00 and counting. I called the company and they said it would take 3 to 8 weeks for the money ($159.95) to be re-deposited into my account.
Since that time, I have called everyday and have never been able to speak to a "person" but have left messages on the voice mail. I also asked for a managers name (the "one" time I was able to speak to a live person) and Bart told me he was not allowed to give managers names out (9/27/12 was my first and only contact with a live individual). I feel like the Ginale Company shoud not only return the $159.95 but also the $52.00 (so far) of overdraft fees to my account. Why would it take so long to return the money? The shipping and handling was taken out of my account immediately."
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What Claimant Wants Hide
1. Recovery of Losses: Product returned well before THEIR instructions Oct 10, 2012 $211.95
2. Refund: Charge for non existent product and overdraft charges due to this Oct 10, 2012 $211.95
3. Overdraft charges by my bank Oct 10, 2012 $211.95
4. Other – Copy claim to regulators Oct 10, 2012 $14.95
5. Other – Pay for claim posting cost Oct 10, 2012 $7.95
6. Other – Physical delivery charges Oct 10, 2012 $2.99
Just make me happy!
Claimant invites Ginale Skin Care/A Div. of CGI Enterprises to make a fair offer to resolve this complaint.
Cash total : $661.74
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Respondent's Counteroffer

There has been no response to this claim from Ginale Skin Care/A Div. of CGI Enterprises. This claim will remain posted until resolved
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  • Contributed Solution: by Lauren Webster On 05-13-2015
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