Public Mediation

Gateway Auto Sales

J. P. vs. Gateway Auto Sales
30 State St, Brewer, Maine, 04412-1910, United States
Amount Involved: $1,330.00
View less
Rate or Review on Gateway Auto ...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"We bought a car on 1/15 and headed home, on our nearly 2hr drive after taking a room overnight in Bangor at our expense. The “fixed” check engine light came on and “fixed” cruise control wouldn’t work.
Gateway Auto owner Dan still said he would fix the issues. He arranged for his “mechanic” to pick up the car and return it at a mid point off the highway between Bangor and Hodgdon. Again, the “fix” didn’t work by the time we arrived home.
He said to have my mechanic figure it out and he would go good for the parts and repair with his parts. My mechanic immediately found the problem. The car was sold to us with a bad catalytic converter.
Subaru’s have multiple production changes in a year at times and the wrong part was ordered/sent, causing Dan to have to ship it to our mechanic and back again. Now we are a good 8 months or more for all this to take place due to extremely poor communications and weekly fired and hired staff with endless hollow apologies at Gateway Auto. I would call weekly and Dan returned my calls about 5% of the time requiring me to go through his staff at Gateway Auto endlessly.
Finally he agreed to have my mechanic order the correct part and install it. Once installed we faxed the repair reciept and were immediately stonewalled by Dan and his staff at Gateway Auto with responses like, “we told Dan”, "We understand" and "he'll be in next week" etc..
It became painfully obvious that Dan was not going to follow through so we paid our mechanic the $1330 and hoped Dan would honor his word. Again weekly calling to Gateway and Dan offering to subtract Dan’s shipping and troubles and take what he felt was fair. Run around from Gateway Staff and still no communications from Dan."
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Payment due: catalytic converter replacement Feb 29, 2016 $1,330.00
2. Other – Copy claim to regulators Feb 29, 2016 $14.99
3. Other – Pay for claim posting cost Feb 29, 2016 $7.99
4. Other – Physical delivery charges Feb 29, 2016 $2.99
Just make me happy!
Claimant invites Gateway Auto Sales to make a fair offer to resolve this complaint.
Cash total : $1,355.97
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Gateway Auto Sales. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim