Public Mediation

Frost Bank-Texas-Dispute-#8054176

E. A. vs. Frost Bank-Texas
777 Main Street Suite 500, Fort Worth, Texas, 76102, United States
Amount Involved: $44,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Frost Bank-Texas
    • Claimant Seeks: View.
    • Claim #: 8054176
    • Amount Involved: 44,000.00
    • Filed On: Oct 27, 2012
    • Posted On: Nov 13, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (7) - View
Claimant says:
"On Camera, Mr. Ogal (bank Rep) disclosed my personal business related to debts to other customers and associates a total of 3 times in that duration. I made a complaint to Ms. Rebecca Huckabee (Vice President of Frost), and she told me that Cindy (retail Manager) was going to call me. Retail Manager called but started off with the accusation of credit abuse followed by the threat of closed my account in the next 10 days. I call CEO/President- Mr. Evan, very nice man but transferred the call to Ms. Huckabee and only to say, "I will look into this." The next day I received a call from the Retail Manager stating, " I am going to F-ck you up, You have messed with the wrong person." I quickly called Ms. Huckabee and she stated, "I don't believe my manager would have said that because she knows she would get fired," and this was without any investigation. She quickly moved the conversation to the correction she made related to my account.-- Next day, get a letter from Ms. Huckabee (on exhibit) give me until Nov. 30, 2012 to find another bank with the correction made from 10 days (retail manager) to keep my account open and on the same day I received two letters in one envelope addressed to me and Ms. Mainer related to an off-set that they took money out of my account to pay her bill (in the exhibit), Then, I got a statement that showed that my money was taken to off set her account with a closure all in the same procedure (in the exhibit). This was not even 10 days from Retail manager threat or Nov. 30 per Vice President Huckabee.. Guess What? I am also not related to Ms. Mainer and she is over 18 years of age.. She doesn't even live here! There are no documents that show I signed for anything regarding Ms. Mainer on her account. I call the collection department Benny and advised him that my account was closed and I have a direct deposit schedule the next date but my account was closed without even letting me know but the letters received were misleading, unethical, with the treatment of "YOU'RE JUST A BLACK Person." I was treated like a N-GGER and all my constitutional rights were gone. Frost Bank to all my rights from me and made me fill it in more than one way. I hope no one goes through this type of banking. Also, I had to quickly find a safe deposit account and in "Sugar land, Texas" It is hard to find one because, all the Rich people have one. I was so scared to move my safe because there was no security to help me! When another bank found out about my problems with Frost Bank , they quickly came to the rescue by giving me a safe box and helping me open another account with them. RACE should never be apart of judgement and a bank (Frostbank) should never take a customer or client's rights away. A bank should follow FDCPA, Rules Govern by Department of Banking, EEOC. ** JD Powers and Associates have them listed as BEST CUSTOMER SERVICE (see exhibit). My call to JD POWERS gave them the 411 and they were willing to help any way they could... Thank you JD POWERS--"
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Exhibits View
Additional Communication Between Claimant and Frost Bank-Texas Hide
  • Nov 22, 2012, Claiming party added:

  • People should be aware of banks like Frost Bank that dont protect the interest of their customers. Your would like to know that all funding are safe once a deposit has been made. A bank should never take or use unethical practices to get their word across to their customers! BEWARE OF YOUR DEPOSITS__SEE THE ATTACHMENTS__!

  • May 31, 2013, Frost Bank-Texas (responding party) added:

  • The claimant had further conversation with Rebecca Huckabee, Frost executive vice president of retail operations, in November of 2012. It is our understanding that this matter was settled to her satisfaction. We consider the matter closed.

What Claimant Wants Hide
1. Compensation: Mental Stress,violation of rights Nov 16, 2012 $20,000.00
2. Damages: Early closure, ACH witheld, Seized account Nov 16, 2012 $20,000.00
3. Pay me for my time: repeat drive time/early safe removal Nov 16, 2012 $4,000.00
4. Monetary items with amounts to be determined: Open for discussion Nov 11, 2012 TBD*
Cash total : $44,000.00*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
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