Public Mediation

founders insurance-Dispute-#8076786

Y. G. vs. Founders Insurance Company
1111 E. Touhy Ave, Suite 300, Des Plaines, Illinois, 60018, United States
Amount Involved: $9,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Founders Insurance Company
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 8076786
    • Amount Involved: 9,000.00
    • Filed On: Aug 28, 2012
    • Posted On: Sep 08, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"Aug 6 2012 my 2 cars and my daughter's car were parked in front of my house, Rodrick Bown hit a suv, that suv crashed into my vehicle which crashed into my daughter's vehicle which crashed into my other vehicle. Police arrived, Rodrick Brown who caused the accident was arrested for under the influence and other things. Founders Insurance (Rodrick Brown) came and said all three vehicles were totaled. It has been 3 1/2 wks and this insurance co. won't return any calls, they are telling us that they need the crash report or to talk to their client, (who is not responding). They say if they don't recieve a crash report or reach their client in 30 days they're going to deny the claim. I faxed the complete crash report to them, but now they're saying they haven't spoken to their client, so they wont do a pay out. I have explained to them that both of my vehicles have handicap plates, I have had 2 heart attacks, p.e, chf, I also resieve blood and iron infusions at the u. of chicago hospital. I have no means of my family or me trying to get me back and forth to and from the hospital and appt. When I told them this they said it was nothing they could do and they don't do pay outs. I then recieved a letter stating remove my damaged vehicles becaouse if they get towed or ticketed they are not responsible. When I try to call, all I get is hang up in the face, voice mails, and laughter. They wont even give their location, they said it is a secured location and not at liberty to give the address out. The clains adjuster kelly caron called me and stated that I can call the mayors office of disibilities if I like, but she not responsible or have anything to do with my health situation, and not to continue to call her and leave her any more messages, because the bottom line is Founders Insurance rarely pays out on claims, then she polietly said have a great day. Meanwhile I am stuck worrying about how I am going to make it to the hospital in the event I have another attack or get to my hospital appt. It hurts so much that a company that is supposed to service the public, and motto says "they're a pillar of strengh since 1901" can be allowed to scham the public with no remorse or disipline. I have since contacted the news medi, as well as the mayors office for persons with disibilities looking to recieve some type of help."
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Replace: total loss of 3 vehicles Sep 01, 2012 N/A
2. Apology: apoligy from Kelly Caron, as supervisior Sep 01, 2012 N/A
Cash
1. Recovery of Losses: damage to property Sep 01, 2012 $9,000.00
2. Other – Copy claim to regulators Sep 01, 2012 $14.95
3. Other – Pay for claim posting cost Sep 01, 2012 $7.95
Cash total : $9,022.90
Non-cash: 2 items
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "As the complainant is aware, the combined damages from all of the parties will likely exceed our insured’s property damage policy limit. In circumstances such as this, once all of the damages are determined, each party will receive a pro-rata offer based upon their percentage of the combined loss relative to the insured’s policy limit. This is based on the fact that in Illinois, an insurer’s responsibility to defend exceeds its duty to indemnify. As such, we must ensure that our insured is not placed in a vulnerable position due to a settlement of some, but not all of the pending claims in circumstances such as this.

    Presently, one of the three claimants has not forwarded proof of their damages. This is due to the fact that this claimant utilized their own insurance company and that claim has not yet concluded. The other insurer has promised that upon conclusion of its claim, their subrogation documents will be forwarded promptly for our review. Until we are in receipt of all of the property damage claims, we will not be in a position to calculate the complainant’s settlement amount.

    Should the complainant have any further information to provide, we will gladly review that documentation. Otherwise, upon receipt of the above stated documentation, the file will be evaluated for settlement and the complainant will be contacted.
    "

This claim will remain posted until resolved.

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  • Comment: by Joli — Online mediator
    • On: 07-31-2014
    View more
  • Ive read and personally lived the stories about how Founders are scoundrels to thier own people and of course those that file claims against them.
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