Public Mediation

Farmer's Auto Ins. Group-Dispute-#3054158

D. G. vs. Farmer's Auto Ins. Group
4680 Wilshire Blvd. , Los Angeles, California, 90010, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"They changed auto policy terms & charges without proper notification to me until late in third month of 6 mo. plan. Implied I had not provided true account of Oct. 2, 2011 accident, not true, as complete description was given to agent. The increase from $288.10 for 6 mos. to $553.90 was NOT accepted by me, I obtained other server next day, 4-20-12, policy officially cancelled 4-23-12, two days before May renewal. I feel there is age discrimination involved, as I'm almost 82, bankrupt & only income is SSA. I've paid all premium demands from Farmers as received and withdrawn from my bank acct. There were clerical errors made, not my fault, and I've acted in good faith as agreed in policy. They've lost no money, yet demand an additional $77.65 for the "Nothing" they've lost. I do NOT have any resources to pay this arbitrary charge and change in unnotifed terms. Written letters of objection to Farmer's have failed to resolve this in an ethical way. The charges, under the circumstances, should be waived. Their actions show greed and age discrimination blatantly. Doris L. Gainer"
...
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Additional Communication Between Claimant and Farmer's Auto Ins. Group Hide
  • Jul 10, 2012, Claiming party added:

  • Farmer's seems to insist on playing hardball, which makes me uneasy about my Home Owner's policy with them. What more trumped up problems do they plan?

  • Aug 24, 2012, Claiming party added:

  • Farmer's only reply is to issue again and repeat their standardized statement that implies I lied, which I greatly resent. Their clerical error has been forced into a "fact", and they insist they had a right to change terms w/o proper notification. Why does the insurance industry have a "right" to change terms while other legal contracts and agreements must have a mutual agreement to do so? What a racket! Rotten customer service!!!

  • Oct 19, 2012, Claiming party added:

  • It is appalling that a big business that arbitrarily changed terms on a policy without proper notification to the holder, simply on the assumption that clerical errors are facts, pulled charges out of the air and gets away with it by harassing the victim with threats for $77 that cost the company zero. Worse, the State Ins. Dept. simply states that insurance companies can do this. Why?? No other contracts or agreements can be arbitrarily altered. This is theft

What Claimant Wants Hide
Just make me happy!
Claimant invites Farmer's Auto Ins. Group to make a fair offer.
1. Other – Copy claim to regulators Jul 21, 2012 $14.95
2. Other – Pay for claim posting cost Jul 21, 2012 $7.95
Cash total : TBD
Just make me happy!
Claimant invites Farmer's Auto Ins. Group to make a fair offer.
1. Other – Copy claim to regulators Jul 21, 2012 $14.95
2. Other – Pay for claim posting cost Jul 21, 2012 $7.95
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Farmer's Auto Ins. Group. This claim will remain posted until resolved
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  • Comment: by Jennifer Sheehy — Online mediator
    • On: 07-22-2012
    View more
  • If Farmers has turned this claim over to a collections agency, the group you need to be working with and/or filing a claim against is the collections agency. Quite often, companies will sell alleged debts or claims to companies to collect, and will have no further claim to the debt or claim. If you feel the claim is incorrect, you must contact the collections company and tell them you are disputing the debt as soon as possible. However, this seems like a common complaint with Farmers, so if you decide to change your homeowners insurance, make sure you have a new policy in place, and tell them you can provide a declaration of insurance page of your new insurance - it seems that is the only way to stop the "short rating" (which is the charge you are facing).
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