Public Mediation

Doug & Sandra L vs. Eye Care Express

Very unprofessionsl and inept

D. L. vs. Eye Care Express
700 E Coliseum Blvd, Fort Wayne, Indiana, 46805-1220, United States
Amount Involved: $609.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1571912
    • Amount Involved: 609.00
    • Filed On: Dec 26, 2016
    • Posted On: Jan 06, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"My husband and I ordered 4 new pair of glasses on Dec. 2 from Eye Care Express on Coliseum. It is now Dec. 26 and still no glasses. When we ordered and PAID for them on the 2nd they said mine would be in the next day and my husbands in a week. Every time we call to check on them we get sent to 3 or 4 different people and a different manager. No one seems to know anything. Each time we get a different excuse and a promise to call us back - which never happens. We paid over $500. I think we should get a discount on the glasses if/when they ever come in. We now have no confidence in Eye Care Express that they will be made correctly. We are very upset that no one seems to know what is going on - I am thinking they have lost our order and are hoping we will just go away. We want our money back or at least correct glasses no later than this week. We want compensation for all the hassle we've put up with.

UPDATE 1/8/17

Found two young ladies, Dani and Taeven, determined to solve our problem. They have been very attentive and pro active in trying to rectify our situation. Hopefully their efforts on our behalf will result in a satisfactory outcome. These two have given our faith in customer service a needed boost.They are to be commended. Eye Care Express is lucky to have these two caring employees, too bad some of their co- workers caused us so much concern and aggravation resulting in our complaints"
...
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Additional Communication Between Claimant and Eye Care Express Hide
  • Dec 26, 2016, Claiming party added:

  • eye care express phone 2604822020 address700 e coliseum blvd

  • Jan 12, 2017, Claiming party added:

  • We hope Dani and Taeven are having some success trying to resolve our c

    l

    We hope Dani and Taeven are having success in trying to resolve our claim. These two ladies are the model for what customer service SHOULD be.Eye Care Express is lucky to have them.

What Claimant Wants Hide
1. Compensation: Money off each set of glasses. Jan 10, 2017 $100.00
2. Refund: $509.00 Jan 10, 2017 $509.00
3. Monetary items with amounts to be determined: glasses Jan 02, 2017 TBD*
4. Monetary items with amounts to be determined: if glasses come in we should get a discount for the long wait and aggravation Jan 10, 2017 TBD*
5. Other – Pay for claim posting cost Jan 02, 2017 $7.99
Cash total : $616.99*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Eye Care Express. This claim will remain posted until resolved
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