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T.S. vs. Expedia And American Airlines

T. S. vs. Expedia And American Airlines
333 108th Ave NE Ste 300, Bellevue, Washington, 98004, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I purchased a airline ticket from American Airlines June 6, 2016 for my daughter to come and visit. I also purchased the insurance for reimbursement if the ticket wasn't used. My daughter was unable to come so I contacted expedia and they told me that she would have to supply a medical excuse from the doctor, a death certificate, etc., in order for the reimbursement to be valid.

I then wrote a letter to American Airlines about this and I have not received a response from them.

I feel that this is a rippoff and a fleecing of America.

How many times does this happen to people? I would like to have some response from the airlines and be able to use this ticket in the future if they are not going to reimburse me. And I think everyone should be made aware of expedia.

Please let me know if this is a valid issue?

Thank you, Tracy Sabol"
...
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Additional Communication Between Claimant and Expedia And American Airlines Hide
  • Oct 02, 2016, Claiming party added:

  • American Airlines has contacted me and we are working together to resolve the issue. I will update the posting to keep you informed and let you know the outcome. I HAVE NOT HEARD FROM EXPEDIA.

  • Oct 03, 2016, Claiming party added:

  • American Airlines has been responsive to my problem and are helping me resolve it at this point. I will keep you posted.
    Expedia has not responded to my claim. I am requesting a $50 reimbursement for there misleading advertisement.

What Claimant Wants Hide
Just make me happy!
Claimant invites Expedia And American Airlines to make a fair offer.
1. Other – Pay for claim posting cost Sep 23, 2016 $7.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Expedia And American Airlines. This claim will remain posted until resolved
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  • Comment: by Barbara Turner (151 points) — Online mediator
    • On: 09-20-2016
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  • It would be nice if American or Expedia gave you a ticket credit, but I really doubt that they owe it to you unless you bought really exceptional travel insurance.

    Your contract will include covered reasons, which usually would be serious illness with a doctor's note, a family death, etc. If you want to be covered for just changing your mind, you need to buy a flexible ticket.

    Sorry this happened, it's a hard lesson to learn, and I hope they'll take pity on you since you obviously weren't aware of the restrictions.

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