Public Mediation

My Claim vs. Essential Beauty Now

L. D. vs. Essential Beauty Now - Eye Rewind, Skin Revive 844-965-7416
3830 Valley Centre Dr Ste. 705 #942 (PostalAnnex PMB), San Diego, California, 92130-3307 , United States
Amount Involved: $183.80
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 7856865
    • Amount Involved: 183.80
    • Filed On: Sep 09, 2016
    • Posted On: Sep 20, 2016
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I received an ad on my phone about a free sample of facial/skin products.All I had to pay was shipping, so I ordered the samples.

I received the samples about a week later. One was called Eye Rewind and the other Skin Revive.

Then, I went on vacation and when I returned, a month later, I found that I had received another set of the same products with no invoice or receipt, just a packing slip. I called the company that shipped the products, Essential Beauty Now, to tell them I had received another package of samples,and asked them if they wanted me to return it. I talked to a Dave at 844-965-7416 who advised me this wasn't samples, it was a regular shipment of the product.

I advised him I did not set anything up for regular shipments of the product and he said it was part of receiving the free samples. I told Dave that no one had said anything about me receiving regular shipments of the products when I ordered the samples. Bill said that everyone is told that once they receive the samples they have 14 days to call and tell them they do not want to be set up on regular delivery of the product. I told Dave that no one had mentioned anything to me about this and asked him how much had been charged to my account.

He told me that each bottle was $92.99. I told Dave, again, that I had not agreed to this and that I was going to return the product and wanted him to credit my account when they received the returned product. Bill told me that was not possible, that once I had received the product I could not return it. He said I should have called and cancelled before the 14 days were up.

I told Dave that I had been out of town and hadn't even tried their product and I didn't want pay for a second set of samples and that I had responded to their email that I wanted to cancel the product. Dave said that you can't cancel by email, but he could see that the product had been canceled already, but there was nothing he could do about returning the product to get a credit.. Even if I returned the product, they would not issue a credit and then he said it was in the terms and conditions that I had signed. I told Dave numerous times I did not want anymore of their products and that I only wanted to return what I had just received and get a credit on my account. Again, he said that was not possible.

What kind of company will not give you credit if you return unopened product? Doesn't sound like this is a good company to me."
...
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What Claimant Wants Hide
1. Credit: Essential Beauty NOW Sep 24, 2016 $183.80
2. Other – Pay for claim posting cost Sep 24, 2016 $7.99
Cash total : $191.79
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Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Essential Beauty Now - Eye Rewind, Skin Revive 844-965-7416. This claim will remain posted until resolved
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  • Contributed Solution: by Teresa Morgan Smith On 09-25-2016
    View more
    I was scamed by this exact company. Dr Oz promotes this website on his website. What they neglect to tell you after your free samples with s/h , is they are going to autoship 2 products each month automatically$200.00 They need to refund, scam More...
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