Public Mediation

Embracing Hospice of Houston-Dispute-#4959427

S. H. vs. Embracing Hospice Of Houston
2040 North Loop 336 West, Suite 324, Conroe, Texas, 77304, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 4959427
    • Amount Involved: N/A
    • Filed On: Nov 13, 2012
    • Posted On: Nov 24, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"This Hospice Agency was negligent in offering Hospice care to an immediate family member. Did not return calls, do scheduled visits to family home, sent incompetent help to home to provide care for patient. Was non acessible to family members, then was concern was expressed to physician and request made for new agencey Embracing refused to release paperwork to new agency. This agency should be reprimanded in some way, in fact I am strongly considering a lawsuit.
Respectfully
Stepahnie Richardson Hill
Dtr to pt Clarena Richardson of Houston Texas
my contact in sjrhill@aol.com
(806)438-5091"
...
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What Claimant Wants Hide
What By When How Much
1. Apology: this agency should apologize to pt and family members for lack of service Nov 28, 2012 N/A
2. Change of policy: return phone calls better stil turn on cell phones during business hours Nov 28, 2012 N/A
Non-cash: 2 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Embracing Hospice of Houston. This claim will remain posted until resolved
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  • Comment: by Jennifer Sheehy — Online mediator
    • On: 11-26-2012
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  • After researching your claim, organizations providing hospice care must be licensed as a Home and Community Support Services Agency (HCSSA) and have a contract with Texas Department of Aging and Disability Services (DADS) (http://www.dads.state.tx.us/providers/Hospice/howto.html). DADS is able to investigate claims and complaints about care provided by agencies that are licensed by and have a contract with them to provide hospice care. If you feel that the care received and contact maintained was not consistent with the care needed for the patient, perhaps an investigation opened up by the agency could be of service.
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