Edd Kirbby Adventures LLC Dispute

On behalf of Edd Kirby’s Adventure Cars I want to address Ms. Davis’ issues. First, Ms. Davis was informed that the vehicle had not been through inspection before she purchased it and although we do not knowingly sell vehicles with mechanical problems, all vehicles over 100,000 miles are sold "as-is", i.e without any warranty from Adventure. The day she drove the car she took it on an extended test drive with a friend to satisfy herself as to the mechanics of the car and upon returning had no issues with the car. As a good faith gesture for her taking the car prior to our being able to perform our used vehicle inspection we included a 3 month, 3,000 mile major component extended service contract through Portfolio(the insurer) at no additional charge to ensure that she was completely at ease with her purchase. The warranty given her is far more than a powertrain warranty, covering most major components of the vehicle, protecting Ms Davis from potentially thousands of dollars of repairs should a major component fail within the first 3 months of ownership. .

Ms Davis returned a couple days after purchasing the car with a list of items, some of which were not mechanical but trim and cosmetic items, that were outside the scope of the extended warranty coverage, one being the seat was “uncomfortable.” We told her that we would send the car through our inspection process and we addressed the items we found as we normally do when a vehicle goes through our service inspection process. As a further good-will gesture, not an obligation, we replaced the driver seat for her at the company's expense, something we thought might 'wow' her. We also put Ms Davis in a vehicle to drive while her vehicle was being serviced, also at our expense and once again as a good-will gesture, not an obligation. When she expressed her concerns about the stalling and felt as though the transmission was slipping I made an attempt to call her back and left her a message and did not get a response. Within the next 2 days her car was repaired and when I attempted to contact her she stated that she was not going to bring our vehicle back unless she got a full refund. I had to inform her that what she was threatening to do was illegal. She arrived at our dealership with a Police officer who also told her that the dealership had done nothing illegal while she insisted we did. She stated that she felt intimidated. We never threatened her in any way and in fact went above and beyond our obligations trying to please Ms Davis. The only negative conversation on our part was in having to respond to her threat not to bring our vehicle back, which also throws in to question her complaints of this vehicle.



The issues she had with getting her tag are normal for situations like hers. The tag and paperwork process typically takes right up to the 30 day mark, and there is legislation to extend the allowed time for temp tags and titling to 45 days due to all the red tape (but that's another issue), so any delay could push the processing time slightly pass the 30 day mark. She did confirm that we mailed her another tag to ensure she was driving legally until the paperwork was processed. The vehicle she bought was a fresh trade in, which is also why it had not been through our service department when she decided to purchase it, therefore we had not received all the documents from the previous lien holder which we informed her typically takes a couple of weeks. We stayed in contact with her through the entire process and ensured her there was nothing she needed to do, that we would take care of everything. She took it upon herself to go to the DMV and the courthouse anyway. The car is now titled in her name with no issues.

We are happy to service Ms Davis's vehicle going forward if she wishes and will continue to give her the best service treatment she will find in any service department.

On behalf of Edd Kirby’s Adventure Cars I want to address Ms. Davis’ issues. First, Ms. Davis was informed that the vehicle had not been through inspection before she purchased it and although we do not knowingly sell vehicles with mechanical problems, all vehicles over 100,000 miles are sold "as-is", i.e without any warranty from Adventure. The day she drove the car she took it on an extended test drive with a friend to satisfy herself as to the mechanics of the car and upon returning had no issues with the car. As a good faith gesture for her taking the car prior to our being able to perform our used vehicle inspection we included a 3 month, 3,000 mile major component extended service contract through Portfolio(the insurer) at no additional charge to ensure that she was completely at ease with her purchase. The warranty given her is far more than a powertrain warranty, covering most major components of the vehicle, protecting Ms Davis from potentially thousands of dollars of repairs should a major component fail within the first 3 months of ownership. .

Ms Davis returned a couple days after purchasing the car with a list of items, some of which were not mechanical but trim and cosmetic items, that were outside the scope of the extended warranty coverage, one being the seat was “uncomfortable.” We told her that we would send the car through our inspection process and we addressed the items we found as we normally do when a vehicle goes through our service inspection process. As a further good-will gesture, not an obligation, we replaced the driver seat for her at the company's expense, something we thought might 'wow' her. We also put Ms Davis in a vehicle to drive while her vehicle was being serviced, also at our expense and once again as a good-will gesture, not an obligation. When she expressed her concerns about the stalling and felt as though the transmission was slipping I made an attempt to call her back and left her a message and did not get a response. Within the next 2 days her car was repaired and when I attempted to contact her she stated that she was not going to bring our vehicle back unless she got a full refund. I had to inform her that what she was threatening to do was illegal. She arrived at our dealership with a Police officer who also told her that the dealership had done nothing illegal while she insisted we did. She stated that she felt intimidated. We never threatened her in any way and in fact went above and beyond our obligations trying to please Ms Davis. The only negative conversation on our part was in having to respond to her threat not to bring our vehicle back, which also throws in to question her complaints of this vehicle.



The issues she had with getting her tag are normal for situations like hers. The tag and paperwork process typically takes right up to the 30 day mark, and there is legislation to extend the allowed time for temp tags and titling to 45 days due to all the red tape (but that's another issue), so any delay could push the processing time slightly pass the 30 day mark. She did confirm that we mailed her another tag to ensure she was driving legally until the paperwork was processed. The vehicle she bought was a fresh trade in, which is also why it had not been through our service department when she decided to purchase it, therefore we had not received all the documents from the previous lien holder which we informed her typically takes a couple of weeks. We stayed in contact with her through the entire process and ensured her there was nothing she needed to do, that we would take care of everything. She took it upon herself to go to the DMV and the courthouse anyway. The car is now titled in her name with no issues.

We are happy to service Ms Davis's vehicle going forward if she wishes and will continue to give her the best service treatment she will find in any service department.

I was told and so was my friend that the car had been inspected and passed. It just hadn't been cleaned up. The test drive was done by the salesperson not by me or my friend. I told them I didn't want the car if the inspection hadn't been done. He assured me the car had passed inspection. The "loaner" car they gave me wasn't fit to drive any where and I missed my Thanksgiving holiday. The title is still up in the air as of today the DMV stated that the car had two owners and a lien against it. The officer accompanied me to pick up the car was just there to make sure nothing happened since I was nervous to go by self as single woman. He also stated that I might need to get an attorney. I didn't drive off the lot with the vehicle without the vehicle being paid in full. The hold up on picking my vehicle was trying to get the warranty extended for the time period they had my vehicle which was 3 weeks. I did receive another drive out tag but it was after the first drive out expired and I had to call to get it.