Public Mediation

Tremoi Ludvig vs. Drive Time

Major Screw Up By Drive Time

T. L. vs. Drive Time (New Castle, De)
2225 N Dupont Highway, New Castle, Delaware, 19720-6302, United States
Amount Involved: $4,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 4433939
    • Amount Involved: 4,000.00
    • Filed On: Nov 10, 2016
    • Posted On: Nov 21, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I got in a car accident the end of September, basically the car completely just malfunctioned. The tire went out and I spun around in a circle three times. I went off road and I hit two trees in the process. When I initially got the car four months ago I was told that i could pay insurance through Drive Time but also pay liability through State Farm and it would equal full coverage. So i called Drive Time and they told my insurance expired because of non payment. So as of right now i am furious because no one notified me of non payment and also because now i am being told that i have to pay for this accident. I told them that i have three accounts, one i used to pay my bills and my own personal account. So i wasn't aware that the insurance wasn't being paid for. So at this moment in time they're telling me they can't do anything for me. Not only did the car malfunction but the airbags never went off. So i could've been seriously hurt. The company not only does not care they basically just tell me the same thing over and over. I also have Gap insurance and they have yet to get back to me about anything. So now I'm taking things into my own hands."
...
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Claimant timeline (1) - Hide
  • 09-30-2016 — Car Accident
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: The car Nov 25, 2016 N/A
Cash
1. Compensation: two months of missed work Nov 25, 2016 $4,000.00
2. Other – Pay for claim posting cost Nov 25, 2016 $7.99
Cash total : $4,007.99
Non-cash: 1 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Drive Time (New Castle, DE). This claim will remain posted until resolved
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  • Question: by J Petaluma (4976 points) — 40 Years In Business. Curious About Everything, Love Helping People Figure Things Out.
    • On: 11-25-2016
    View more

  • 1) Have you reviewed your paperwork about the insurance option through Drive Time? I don't understand why you chose to have two different insurance policies instead of one - what was the supposed advantage? Were you required to set up an account and pay monthly premiums or did you pay one annual premium at the time of purchase?

    2) How old was the car? The manufacturer may have some liability if the airbag didn't operate properly. However, I believe airbags are supposed to be serviced after 10 years. If the car is older than that, did Drive Time warn you about it?

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