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E.W. vs. At&T & Directv Bundle

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E. W. vs. Directv
2230 E Imperial Hwy, El Segundo, California, 90245-3504, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2955942
    • Amount Involved: 5,000.00
    • Filed On: Feb 02, 2018
    • Posted On: Feb 13, 2018
    • Complaint(s):
      • "I just feel ripped off."
      • Customer service runarounds
      • Overcharge or billing error
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Statement of Claim
Claimant says:
"ON 06/30/16 I spoke with Julia K. about a ATT U-Verse bundle which consisted of phone,internet and Dtv and quoted $140 a month for the bundle. Every month from 07/16 to 06/17 I called to be lied to time and time again. They didn't know where Julia K. got that price promising to fix everything. Fortunely I have a copy of our chat which I told these people and offered to send them a copy but I now know it was a game their corporate office is playing. After they cut my service off instead of contacting me to see whether we could resolve this once and for all times they sent this to a collection agency and since I am in the process of purchasing a new home I am very,very,very unhappy and if I find any reference to this at any credit agency I will take legal actions."
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What Claimant Wants Hide
1. Pay me for my time: Eg.: 5 hours @ $40/hour Mar 02, 2018 $5,000.00
2. Other – Pay for claim posting cost Mar 02, 2018 $14.99
Cash total : $5,014.99
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Respondent's Counteroffer

There has been no response to this claim from DirecTV. This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 03-14-2018
    If your chat supports your claim, AT&T and Direct TV should certainly cancel your contract, repair any damage to your credit, and apologize. More...
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Is this a fair resolution?
  • 1
  • Contributed Solution: by J S On 03-05-2018
    5 hours at $40/hour is $200. So EW should claim $214.99 (200 14.99), and only take legal action if his credit is impacted.
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