Public Mediation

My Claim vs. DIRECTV Dispute

E. M. vs. Directv
3705 Aspenwood Dr, Bedford, Texas, 76021, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I initially installed my Direct TV system over 13 years ago. Since that time Direct TV has been responsive with a good cadre of people oriented service technicians that listened to the customer, respected the customer's privacy, and performed test to the satellite dish, splitter, and wiring on the outside to insure the integrity of the incoming and outgoing signals. Note: These test have always been conducted on the outside but, recently Direct TV insists that I allow it to breach my privacy to allow these disrespectful, non-professionals with dubious intents, egress into my privacy. Direct TV places this as a condition to provide service when the signal problem is outside the dwelling. In an effort to alleviate the frustration of family members, I had to run a cable on top of the ground from the satellite dish directly to point on the outside of the house which allows connectivity to all cables going into the house to get a signal. Now all my receivers are operational. In this complaint, I request that Direct TV instruct its service technicians to professionally do their job, starting with insuring the integrity of the satellite signals coming into the dish and leaving the dish.
Thanks"
...
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Additional Communication Between Claimant and Directv Hide
  • Dec 03, 2013, () added:

  • Thank you for contacting us on PeopleClaim. I apologize to hear that you are unhappy with our troubleshooting process to help resolve the service issue at your home. Part of the process for checking the services is for the installer to make sure that the programming is being shown on your TV through the DIRECTV receiver. This would require us to come inside the home to check the installation of the receiver itself as well as the connections to the TV. Many signal issues occur inside the home when an internal line is damaged, or becomes disconnected for some reason. To ensure that the services are up and running without any further issues (and to make sure you don't have to call us back later) we do check the entire system while at your home to verify it has been fixed. This is certainly not intended to cause you any frustration.

    We do not wish for anyone to have an unpleasant experience with us as our first priority is to be here for you whenever you need us and to provide you with prompt, courteous and excellent service. As such, please know that your feedback regarding this has certainly been submitted for review because we are always looking for ways to improve on our services and processes to better suit your needs as our customer.

    Thank You,

    Rebecca
    DIRECTV Customer Service.

What Claimant Wants Hide
Just make me happy!
Claimant invites Directv to make a fair offer.
1. Other – Pay for claim posting cost Dec 17, 2013 $7.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Directv. This claim will remain posted until resolved
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