Public Mediation

My Claim vs. DirecTV (Headquarters) Dispute

N. D. vs. Directv
3705 Aspenwood Dr, Bedford, Texas, 76021, United States
Amount Involved: $535.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Directv
    • Claimant Seeks: View.
    • Claim #: 1321601
    • Amount Involved: 535.00
    • Filed On: Apr 28, 2014
    • Posted On: May 09, 2014
    • Complaint(s):
      • Contract / Agreement / Promise dispute
      • Customer service runarounds
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"MONEY DEBITED FROM MY ACCOUNT FOR EARLY TERMINATION AFTER THEM REASSURING ME THAT IT WOULD NOT BECAUSE MY CARD THEY HAD ON FILE WAS EXPIRED!!I CONTACTED THEM ON 3 DIFFERENT OCCASIONS AND NOW I HAVE A NEGATIVE BALANCE IN CHECKING ACCOUNT AND MULTIPLE OVERDRAFT CHARGES FOR MY OTHER BILLS!! TO TOP THAT OFF I ALSO RECEIVED A LETTER FROM THE COLLECTION AGENCY FOR THIS BILL WHICH I WAS OK WITH BECAUSE I WAS GOING TO SET UP AN ARRANGEMENT TO TAKE CARE OF THE BILL JUS EXPLAINED TO THEM I WAS A SINGLE PARENT OF 4 AND COULD NOT COME UP WITH ALL $628 AT ONE TIME."
...
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Additional Communication Between Claimant and Directv Hide
  • May 09, 2014, () added:

  • Thank you for contacting us on PeopleClaim. Please know that this avenue is not directly connected to our customer service. Under the terms of the DIRECTV Customer Agreement, when your DIRECTV service is cancelled, all outstanding charges are billed to the method of payment we currently have on file. The Customer Agreement is available online at directv.com/agreements.

    This process is automatically completed and customers cannot opt out of this process. Agents you speak with over the phone cannot make any adjustments on this as well. This payment can be completed with an expired card if the banking information is still valid as part of the agreement with us is to keep your information up to date.

    By giving us your credit or debit card account information, you authorized us to apply this method of payment, in accordance with applicable law, to pay any and all amounts due upon cancellation. For more information see the DIRECTV Customer Agreement, Section 5 Cancellation: (e) Payment Upon cancellation. The DIRECTV Customer Agreement can be found at directv.com/agreement.
    DIRECTV is not able to distinguish between a debit card and a credit card when processing a payment. DIRECTV does not provide refunds for fees incurred for non-sufficient funds.

    Thank you,

    Rebecca
    DIRECTV Customer Service

  • May 09, 2014, Claiming party added:

  • I did not agree; each time I made a payment using this card it was only given permission to be used only once!! When you pulled 628.00 from that account it was not authorized by me you took it upon yourself to debit the funds!!

  • Jun 07, 2014, () added:

  • Nancy, by signing up with DIRECTV, you agreed to the terms of our services. This process is clearly outlined in the terms of our services, as well as being printed on the back of every statement we send (www.directv.com/backofbill).

    By giving us your credit or debit card account information, you authorized us to apply this method of payment, in accordance with applicable law, to pay any and all amounts due upon cancellation.

    For more information see the DIRECTV Customer Agreement, Section 5 Cancellation: (e) Payment Upon cancellation. The DIRECTV Customer Agreement can be found at directv.com/agreement.

What Claimant Wants Hide
1. Refund: BANK CHARGES AND OVERDRAFTS May 13, 2014 $535.00
2. Other – Pay for claim posting cost May 13, 2014 $7.99
Cash total : $542.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "The charges that were processed for Early Cancellation are seen as valid and the payment was processed under the terms of our services. "

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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  • Comment: by bubba — Online mediator
    • On: 05-12-2014
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