Public Mediation

Direct Buy Dispute

K. A. vs. Directbuy Of The Emerald Coast
3920 W. Navy Blvd, Pensacola, Florida, 32507-1200, United States
Amount Involved: $3,490.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4589922
    • Amount Involved: 3,490.00
    • Filed On: Feb 13, 2014
    • Posted On: Feb 24, 2014
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I attended a opportunity meeting on the 7th of January 2014 and liked what I saw and opted to join Direct Buy. My wife and I were the last customers to leave and we were give a packet containing rules, and regulations and how to order and return products. We were told they didn't have and temporary ID cards but just come in and tell us your name and we will let you in. The sales person gave us a piece of paper that said a welcome email would be sent to us in 5 days or less. Never got that email until after I called in and talked to Stephen that was the first time I got my user name and password. I recieved the email I was supposed to have gotten in 5 days or less on the 15th of January 2014. On the 14th of January I went to the Direct Buy website and started looking at prices on depth finders. I saw the one I was looking at Bass Pro Shops and it was only $15.00 cheaper which I would paid the same price after shipp would have been added. I looked at mattresses and the one I wanted was the same price as the one I was looking at at The Mattress Firm and the shipping was free.
I called Stephen back and asked for my money back, that this was not what I was lead to believe at the presentation. He told me that if I wanted to cancel my membership I needed to do it within 3 days after I signed up. I said that I wasn't given the opportunity to see the website until 7 days after I signed up and then it was because I called in.
I then called the main office of Direct Buy on the 8th of January and spoke to Rose in the membership department and she said I had a good case, that she would send the store a email concerning this and I should be hearing from them. About 3 weeks went by no phone call. I called Rose back and she said that they should have called and she would send another email. No response. I than called customer service at the main office and spoke Shelly she responded in the same manner and said that that store was a franchise and they could only direct them not force them to do anything. She emailed them And told me to call her Back if they didn't call back. Well no response again I called Shelly back and she directed me to start a BBB complaint and she would let the store know that that would be taking place.
This is very poor business practice and I believe I have a valid complaint and I wish to have my membership canceled and my money refunded."
...
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Additional Communication Between Claimant and Directbuy Of The Emerald Coast Hide
  • Feb 13, 2014, DirectBuy of The Emerald Coast (responding party) added:

  • I have been in contact with Kurt about his membership. What he says about his membership not being able to be canceled at this time is true. He is past his cancellation period. Kurt purchased a membership with our company and had the balance of his membership financed. The membership he purchased would allow him to buy products directly from manufactures. He should have received an email within 5 days after joining, but since he didn't, I did give it to him, when he contacted me. I don't know why he didn't receive it, but I do know when his account is created an email with his web access is automatically generated and sent out via our computer system. When it comes to how much money he can save off products, it will vary from product to product. I have already informed Kurt on how to use our pricing promise program to guarantee he gets the most savings on each item he purchases.
    Keep in mind there are several ways a member can shop and get prices of items through DirectBuy. Our website is just one way. You can also get prices over the phone, through email, fax, or come back to one of our locations. Also during the first visit we informed them of an additional class that will be available to assist members with this way of shopping. To summarize at this time the decision for non-cancellation stands, but we are here to assist Kurt with purchases with his membership.

What Claimant Wants Hide
1. Refund: Purchase Price Feb 28, 2014 $3,490.00
2. Other – Copy claim to regulators Feb 28, 2014 $14.99
3. Other – Pay for claim posting cost Feb 28, 2014 $7.99
4. Other – Physical delivery charges Feb 28, 2014 $2.99
Cash total : $3,515.97
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from DirectBuy of The Emerald Coast. This claim will remain posted until resolved
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