Public Mediation

Direct Shopping Network-Dispute-#6372227

M. D. vs. Direct Shopping Network
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6372227
    • Amount Involved: 3,509.74
    • Filed On: Jan 16, 2012
    • Posted On: Jan 27, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
View less
Rate or Review on Direct Shoppi...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (6) - View
Claimant says:
"I am having difficulties getting money back from Direct Shopping Network. I ordered 3 rings from this company after viewing their show on DISH TV.
On September 30, 2011, I ordered a morganite ring for $588. On October 2, 2011 I ordered a pink sapphire ring for $1319.95 and one day later, I ordered a demantoid garnet ring for $1158.95.
I was told I would receive the rings in 2-3 weeks. The amounts were charged to 2 different credit cards that I have in my name.
I called the company 4 weeks later on Oct. 27, and was told 2 of the rings were scheduled to be sent on Monday 31, and she would check on the delay on the morganite ring. I called again on Nov. 7 since I had not received anything from the company, and was then told non of the rings had been shipped, and the customer service rep could not explain the delay or when I would receive the items.
I then cancelled the orders for the 3 rings, and was told I would get a refund in 3-5 business days. This was during the phone call on November 7.
I have yet to receive any of my money back. My credit cards still have these amounts on them, and I am paying interest on these amounts that total $3066.90.
I have placed numerous calls to Customer Service at Direct Shopping Network. I speak primarily to Jessica and/or Ashley. I am told they have no control over the refund. I have been told I need to speak to Tina in Accounting.
I have left several voice mail messages for Tina asking and even begging that she call me and let me know when I will get my money back. I even told her she could call me collect. I have never even had the courtesy of a call back from her.
Customer Service says there is no one else there that can help me. Jessica and Ashley say they do not have a supervisor I can talk to. I am also told Tina has no supervisor.
I have asked that the owner/president of the company call me - his name is Art Garabidian. He has never done so.
I do not know what else to do. I want and need my money back. They have had over $3000 of my money for over 3 months, and I am not only without these funds, but have been paying interest for this time that the charges are on my Discover card and Capital One card.
I am asking for any help you can give me. Thank you for your time and assistance.
I believe my account number with Direct Shopping Network is 90417.
Mary Davis"
...
Reply Have a similar problem?
Claimant timeline (5) - Hide
  • 09-30-2011 — Ordered morganite ring and was charged for it
  • 10-01-2011 — Ordered pink sapphire ring and was charged for it
  • 10-02-2011 — Ordered demantoid ring and was charged for it
  • 11-07-2011 — Cancelled the orders for the 3 rings after none of the items were received
  • 01-16-2012 — Have not received any money back
What Claimant Wants Hide
1. Credit: Full purchase price of rings Jan 31, 2012 $3,066.90
2. Pay me for my time: 10 hours at $30/hr Jan 31, 2012 $300.00
3. Pay me interest $142.84
Cash total : $3,509.74
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Direct Shopping Network. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim