Public Mediation

Digital Landing, Acceller-Dispute-#8354370

A. N. vs. Digital Landing, Acceller
9675 NW 117th Ave Ste 405, Medley, Florida, 33178-1232, United States
Amount Involved: $720.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Digital Landing, Acceller
    • Claimant Seeks: View.
    • Claim #: 8354370
    • Amount Involved: 720.00
    • Filed On: Mar 15, 2013
    • Posted On: Mar 26, 2013
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I previously posted a claim Filed on Mar 3, 2013, Claim #5275086-214856, against this company who stated they would honor the claim. I have cut and pasted the company's response to my claim below:

"Unfortunately we do not have record of receiving your documentation or any notes in our system of speaking to you about the rebate documentation other than the support request ticket you submitted 11/2012. We are willing to honor the rebate as long as we receive the rebate documentation. Please resent us a copy of the documentation via fax at: 1-888-838-5720 or by email at: csr@acceller.com to expedite the process and honor your rebate as soon as possible."

" Once again we apologize for any inconvenience this has caused. Thank You!The customer submitted the rebate documentation and the rebate was honored. It was sent to the customer today 3-6-13 by email at: nichomy@yahoo.com -Thank You!"

Regards,
Customer Service Team
Acceller/Digital Landing

However to date I have received no amazon rebate, and the claim has yet to be settled. This company uses deceptive and fraudulent practices which should not be tolerated. They are the worst company I have ever dealt with. I will pursue my claim via other legal avenues available to me. Mr Steven McKean and Michael Vivero are not above the law."
...
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Exhibits View
Additional Communication Between Claimant and Digital Landing, Acceller Hide
  • Mar 18, 2013, () added:

  • The same date (3-6-13) the customer submitted the rebate documentation, the rebate was sent via email. The customer brought to our attention on 3-17-13 via a support request ticket # 59347 that the email address we sent the rebate to was wrong. We resent the rebate to the customer today 3-18-13 to the correct email address at: nichoamy@yahoo.com - As promised to the customer, as soon as we received the rebate documentation we honored the rebate. We apologize for any delay and inconvenience the customer has experienced. If you have any questions or concerns please contact us directly. Thank You!

    Sincerely,
    Customer Service Team
    Acceller/Digital Landing

  • Mar 19, 2013, Claiming party added:

  • March 18, 2013
    I called your office several times when you accepted the terms of my first PeopleClaim and once again you promised to send me the $100 Amazon gift card. Again you had no intention of following through with this and you then deliberately omitted one letter in my email address to later claim "it was an honest mistake". It was your obligation to do your due diligence and ensure it was sent correctly to my email address. I find your mistake hard to believe-- since I have contacted you via email, and have called your office numerous times----each time verifying my email. This was just another tactic of yours that has been used on me and many other consumers who have been victims to your bad business practices. Their posts confirm very similar experiences about their Amazon gift card rebate, including your excuse that it was sent to wrong email address. Really? Accellers' real intent is to have us get so frustrated, give up, and just go away----and then you would never have to satisfy your obligation.
    I would have been satisfied with receiving my $100 Amazon gift card the week of March 3, 2013... had you followed through with your promise. However it has been 2 weeks and it is too late, merely sending me just the $100 Amazon gift card rebate is no longer an option and it is unacceptable at this point. My claim stands as is and I will pursue the full amount and any other fees I may incur within the full extent of the law and legal means available to me.
    Good day,
    Amy Nichols

What Claimant Wants Hide
1. Payment due: amazon rebate Mar 19, 2013 $100.00
2. Recovery of Losses: breech of contract at 3X rebate rate Mar 19, 2013 $300.00
3. Pay me for my time: 8 hrs @ 40.00/hr Mar 19, 2013 $320.00
Cash total : $720.00
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the Terms

    ""

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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