Public Mediation

Diamond Resorts Intl-Dispute-#9364816

J. V. vs. Diamond Resorts International
10600 W Charleston Blvd, Las Vegas, Nevada, 89135-1014, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Diamond Resorts International
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 9364816
    • Amount Involved: N/A
    • Filed On: Mar 05, 2012
    • Posted On: Mar 16, 2012
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"January 7, 2012
Diamond Resorts
10600 West Charleston Blvd.
Las Vegas, NV 89135

Mr. Cloobecck,

We would like to start off by informing you that we have been Timeshare owners for many years. We have been owners with Grand Timbers in Breckenridge CO since 1998 and have owned with Shell Vacation Club nearly as long.
In the fall of 2009 while vacationing in Maui we decided to do a Timeshare presentation with Diamond at the Ka’anapali Beach Club. We had no intention on buying; however the sales person, Sequan Redrick gave us a great deal. We purchased a foreclosure property that was 3000 pts. What was appealing to us was that it had club select included with the purchase, which when coupled with our Breckenridge property, gave us 11,000 pts. During that time Mr. Redrick told us how we could use our property to rent out to people which would pay for the maintenance fees or our property. He showed us how we could purchase weeks and sell them and make money off our Diamond Property. He told us that this is what he did and only had to work six months out to the year by doing this. In the summer of 2010 we returned to vacation at the Ka’anapali Beach Club and did a membership update. We met with Jeff Brown as we were confused as to how Sequan instructed us on how to resell weeks. Mr. Brown informed us that this was against club policy to do this. At this time we felt we had been lied to by Mr. Redrick who enticed us to purchase this property under false pretence. That was his big selling point to us and the main reason we purchased.
In the fall of 2010 we vacationed at another Diamond resort in Sedona, AZ. We stayed at the Ridge on Sedona Golf Resort. We got there rather late and did not pay much attention to the accommodations, though we felt our room looked very run down.
It was not until the next day in the sunlight that we realized what a dump we had been put in. The carpet and sofa were stained and the paint was multi colored from many touch ups. The worst part was that we discovered semen on our duvet and decorative pillow. We were disgusted and immediately called the manager. The manager and the maintenance engineer came down to our room and were very apologetic for the accommodations and quickly moved us to the new, renovated rooms. We were appalled that they would put Diamond owners in such a filthy dump. Our new room was much better, however the ceiling in the living room was leaking from the rain.
We had no intention on sitting in on yet another update; however we really wanted to talk to the sales people about our stay and we wanted the especially see the rooms they were showing to prospective buyers. We worked with Tricia Schatz who was very overbearing, unlike any other salesperson we had encountered. When she found out we were Hawaii owners she talked to her boss who came out and showed us our upcoming assessment fee for the New Year in addition to our maintenance fee. They proceed to tell us, we would have to pay for the renovations of the Point a Poipu, as this property had sustained damage from a hurricane. We were told that we would have to pay this assessment for many years. T hey also told us that this was expected owning in Hawaii, however, something the Hawaiian sales people never disclose. Ms. Schatz boss then offered us a point’s increase incentive to buy at the Ridge to get out of the Hawaiian assessment fee. He then told us we had to write a letter letting Diamond know we were willing to give up our Hawaii property. He then proceeded to dictate what we had to write on the letter and told us we could tell no one about it.
In December 2010 we returned to vacation at the Ka’anapli Beach club to use the remainder of our points for the year. We did an owners update once again with Jeff Brown and told him that we added more points in Sedona. It was at that time that he informed us that we were no longer owners within the Hawaii Collection and told us how other people had been deceived by Diamond sales people on the mainland. We told him that we did not realize that by adding more point in Sedona we would lose our primary property in Hawaii. He told us that this was why they had us write the letter, that we weren’t supposed to tell anyone about. We told him we were told exactly what we had to put on the letter by Ms. Schatz boss. We also told him how we felt coerced into purchasing more points, especially with the ongoing assessments. We were told this would be the best thing for us and told Mr. Brown how the sales people seemed to be in a hurry to have us make this deal. We also told him how we were placed in a very small room until the deal was made.
At this point we feel we have been exceedingly deceived by all parties working for Diamond Resorts. We have never had these issues with our other properties, and in fact have upgraded with both Shell Vacation Club and Grand Timbers over the years. We feel that the Diamond Sales people are working against each other, and do whatever it takes to make a sale, even if it includes lying and deceiving clients. We were told we could use the property as a way to make extra income, which wasn’t the case. We were told our property in Hawaii was a bad investment due to the ongoing assessments we would have to continue to pay for and we were told by each sales person how the other had deceived us.
At this point we are informing you that we no longer wish to be members of Diamond Resorts. We are relinquishing our property and membership and from henceforth will no longer be making any payments to Diamond Resorts. If any action is taken upon us from Diamond Resorts we will be in contact with the Better Business Bureau, the Attorney General’s office and will obtain our own counselor if need be. We are appalled by Diamonds Sales tactics and do not want to associate ourselves with this organization.

Respectfully,

John and Jacqueline Valdez
Customer # 9-10319213
Member # 1975548"
...
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Additional Communication Between Claimant and Diamond Resorts International Hide
  • Apr 02, 2012, () added:

  • A formal complaint was sent to Diamond Resorts Intl. in Las Vegas over a month ago per their request.
    Diamond Resorts continues to call every five days to demand payment, however they have yet to send of call regarding a resolution.

What Claimant Wants Hide
What By When How Much
1. void contract Mar 20, 2012 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Please send your formal complaint to Diamond Resorts International, Attn: Legal Department, 10600 W. Charleston Blvd., Las Vegas, NV 89135, and we will provide you with a detailed response to your allegations."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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  • Comment: by Dean — Online mediator
    • On: 03-20-2014
    View more
  • i say sue...we need better laws with all the timeshare misrepresentations out there, everyone I know lies to get a sale...
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