Public Mediation

My Claim vs. DevaCurl

N. D. vs. Devacurl
75 Spring St Fl 8, New York, New York, 10012-4071, United States
Amount Involved: $134.00
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I got a DevaCurl haircut in Dec. and was so excited to use their product to keep my curls going. However, after less than a month I noticed I was losing far more than normal amounts of hair in the shower. Soon after I heard about a class action lawsuit being filed against the company because there was such widespread hairloss amongst their customers. I immediately stopped using the product and requested a refund.

They told me it wouldn't be a problem to refund me, so I shipped my products back to the company in early March. I emailed them in April to ask about the proccess of my refund; they responded that it would take 6-8 weeks for it to be proccessed due to COVID-19.

6-8 weeks later (in June) I emailed again to check in on the status of my refund, at which point they responded that it would be an ADDITIONAL 6-8 weeks for proccessing.

I find it unacceptable that proccessing a return would take nearly 6 months - especially since their website quotes 2-3 weeks for refunds, even given COVID-19.

I have spent a ridiculous amount of time on this, and I would like my money back immediately, as well as compensation for all the runarounds.

Update August 3 2020

I called DevaCurl yet again today. Unbelievably, they are still telling me that my refund hasn't been processed and it will be 6-8 weeks before I can get a refund. At this point, I believe that they have just been stringing me along until it would be too late to file a chargeback. I would not normally file a chargeback, given that the company promised to make things right, but at this point I can only advise anyone who is owed a refund by DevaCurl to do it."
...
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Additional Communication Between Claimant and Devacurl Hide
  • Jul 27, 2020, Claiming party added:

  • Today is July 27. I returned the product to DevaCurl in early March and I STILL haven't received a refund as promised. This is verging on theft. Every other company processes a refund in 5-7 days. I will be reporting this to the FTC, the New York Attorney General, and my DA.

  • Aug 03, 2020, Claiming party added:

  • I called DevaCurl yet again today. Unbelievably, they are still telling me that my refund hasn't been processed and it will be 6-8 weeks before I can get a refund. At this point, I believe that they have just been stringing me along until it would be too late to file a chargeback. I would not normally file a chargeback, given that the company promised to make things right, but at this point I can only advise anyone who is owed a refund by DevaCurl to do it.

What Claimant Wants Hide
1. Refund: Purchase price + shipping and tax Jun 17, 2020 $54.00
2. Pay me for my time: 2 hours @ $40 per hour Jun 24, 2020 $80.00
Just make me happy!
Claimant invites DevaCurl to make a fair offer to resolve this complaint.
Cash total : $134.00
  • 1
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from DevaCurl. This claim will remain posted until resolved
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  • Contributed Solution: by Sophie Blythe On 06-24-2020
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    DevaCurl should certainly refund you immediately for products that cause hair loss and "pay" you for time wasted. More...
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