Public Mediation

My Claim vs. Dell Us

M. M. vs. Dell Inc
One Dell Way, Round Rock, Texas, 78682-7000, United States
Amount Involved: $250.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6859953
    • Amount Involved: 250.00
    • Filed On: Feb 08, 2016
    • Posted On: Feb 19, 2016
    • Complaint(s):
      • Problem with a service
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"My husband purchased a Dell Inspiron 3531 laptop October 2014 as a birthday present for me. The laptop never performed well. The screen continuously faded completely . I made the mistake of thinking I was doing something wrong and asked advice from friends/relatives who are talented and knowledgeable about computers. The fading continued. Finally, I took it to the PS Richard store North Haven CT where my husband purchased it. The personnel in the computer department experienced the same complete fade but said the guarantee had expired........I took it for an independent evaluation to a diagnostic company. Their personnel confirmed the problem and informed me that the warranty was valid until May 2016(information which was apparently revealed during the inspection of the Dell. I called Dell support at 800-624-9897 and was passed along to several other support personnel who all repeated the expiration date. Finally, as I was informed that yet another supervisor would speak to me, I declined, and said I would look for a product complaint agency. The following day, I received a voicemail stated that if I did not call to speak to this additional personnel, my complaint request would be closed. Is there another step i can take? (I have never been a participant in a product complaint before). Is there another step I can take? Thank you."
...
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Additional Communication Between Claimant and Dell Inc Hide
  • Feb 08, 2016, Claiming party added:

  • Dell personnel at 1-800-624-9897 refused to provide postal address or email address!

What Claimant Wants Hide
1. Refund: Dell Inspiron 3531 Feb 23, 2016 $250.00
2. Other – Pay for claim posting cost Feb 23, 2016 $7.99
Cash total : $257.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Dell Inc. This claim will remain posted until resolved
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