Public Mediation

Cool-Aid-Dispute-#1694750

D. H. vs. Cool-Aid Heating And Air Conditioning Corp
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"My airconditioner started leaking water from the bottom of the unit. The man from Cool-Aid came and told me that this unit was shot and, if we fixed it, very soon the same thing would happen again. They changed the entire unit. He said the return duct will have to be changed too it will not pass inspection and the entire money I spent would be wasted. Bottom line cost it $7,300. Later we found out that the best brand unit should have cost no more than $5,500. When the inspector came he said the duct would have been fine since it was only five years old and we already lived in the house. The new unit started leaking water from the bottom the same as the original one. After many visits, by a serviceman who could not correct the problem. A young man called Jeffry, who probably had not gotten the memo about conning people came and found the problem. The drain pipe was clogged, and after a little adjustment everything worked fine.
They conned me out of $7,300 by taking advantage of my ignorance and the emergency.
I am a 72 year old vet and I do not deserve this."
...
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What Claimant Wants Hide
1. Refund: Over charging, misrepresentation, misdiagnosis Oct 07, 2012 $1,800.00
2. Other – Copy claim to regulators Oct 07, 2012 $14.95
3. Other – Pay for claim posting cost Oct 07, 2012 $7.95
Just make me happy!
Claimant invites Cool-Aid Heating and Air conditioning Corp to make a fair offer to resolve this complaint.
Cash total : $1,822.90
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Respondent's Counteroffer

There has been no response to this claim from Cool-Aid Heating and Air conditioning Corp. This claim will remain posted until resolved
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  • Comment: by Bill — Online mediator
    • On: 03-22-2014
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  • Was also ripped off by same company Cool-Aid. Overcharged me for a capacitor and then 3 weeks later same problem and wanted to replace a compressor motor for $895 when another honest technician replaced the motor for $185. That was 9x more. They try to talk you into a cheap service contract so as to find fault with your Air Conditioning unit. They are crooks. Beware.
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