Public Mediation

Philip Davis vs. Consumer Cellular (Headquarters)

P. D. vs. Consumer Cellular (Headquarters)
7204 SW Durham Rd Ste 300, Portland, Oregon, 97224-7574, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 1668633
    • Amount Involved: N/A
    • Filed On: Mar 28, 2017
    • Posted On: Apr 08, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"Consumer Cellular refuses to release my phone. It was already released and the number transfered to ATT 5 months ago. The Phone failed and was under warrantee from Motorolla who replaced it coded to Consumer Cellular which is their practice to replace it to the original service provider. When called to open the sim code lock both by me  and ATT Consumer Cellular is trying to get  me to switch back and will not release the sim code lock. They want me to sign for 6 months service with them which I had a problem with. I bought and paid for the phone and waited the 6 months of their service at a considerable extra amount of money. They are just a money grabbing not upstanding company they protray in their advertising. There is no outstanding money problem, just a warped sense of business problem. "
...
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Claimant timeline (2) - Hide
  • 03-27-2017 — customer service refused to open sim code.
  • 03-24-2017 — custmer service said the could not open the sim code to ATT and me
Exhibits View
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Complete project: open the sim code lock on my phone. Apr 12, 2017 N/A
2. Change of policy: once phone is released and the product fails it costs you nothing to reopen a new phone by the manufacturer. Apr 12, 2017 N/A
Cash
1. Other – Pay for claim posting cost Apr 12, 2017 $7.99
Just make me happy!
Claimant invites Consumer Cellular (Headquarters) to make a fair offer to resolve this complaint.
Cash total : $7.99
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Consumer Cellular (Headquarters). This claim will remain posted until resolved
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