Public Mediation

Chrysler Group Llc Dispute

S. T. vs. Chrysler Group Llc
PO Box 218008, Auburn Hills, Michigan, 48321-8008, United States
Amount Involved: Other terms
Complaint(s): Problem with a service
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 7127076
    • Amount Involved: N/A
    • Filed On: Jan 07, 2015
    • Posted On: Jan 18, 2015
    • Complaint(s):
      • Problem with a service
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Last summer I received an NHTSA-mandated recall notice regarding an ignition problem with our 2006 Jeep Commander. The letter states that Chrysler will contact us when the part is in stock. We have never heard anything. We did call the local dealer's service department but were told that, as stated in the letter, we'd be contacted when the part is in stock. We have never heard anything from Chrysler.

We are very concerned about several disturbing incidents with this car. We have tried to use it as little as possible pending a fix, but this long delay is completely unacceptable. VIN: XXXX available to Chrysler JeeP

UPDATE March 13 2015

I have received your letter of Jan 30 responding to my complaint. "Chrysler has issued Recall P41-Ignition Switch Recall on your 2006 Jeep Commander. Unfortunately, service parts for this Recall are still not available. We will contact you again by mail, as soon as they are ready." This recall was issued on July 21 2014 and you still haven't been able to come up with the parts almost 8 months later? What exactly does it take to make this a matter of urgency? At this point you need to provide alternative transportation for my teenage daughter if you cannot assure me that the car you manufactured is safe for her to drive--which clearly you can't.

Update May 7 2014

Chrysler
Attn: J.S. Susulla / Special Investigations
PO Box 21-8004
Auburn Hills, MI 48321

Dear J.S. Susulla,

I’ve received your response to my complaint filed with the NHTSA and two Attorneys General. While Chrysler does ‘not work with this for-profit complaint referral service,’ it appears that you do not work with first parties (me) either, since you first ignored the letters I sent myself. I’ll go ahead and send this one certified, so that at least I’ll know you got it.

This seems like déjà vu all over again, doesn’t it?

You know there’s a problem, haven’t found a fix close to a year after the recall, and have displayed no curiosity whatsoever about the accident that my daughter had in her Chrysler Jeep Commander prior to the recall.

As the responding police noted, she obviously wasn’t going very fast and hadn’t been drinking or taking drugs. No-one, including her, knows how or why it happened. Since we were unaware of the ignition issue at the time, we didn’t think to ask if she could have reached for something or otherwise knocked the ignition.

Nor do you wonder about the fact that she had the car towed and repaired after it continually stalled out, and yet it’s still stalling out. It’s done it when I’ve been driving the car myself.

I’m enclosing a picture of my daughter for you. She is just finishing up her freshman year at **** University. She will be using her Jeep to commute to a summer job in ****, up twisting mountain roads—the “IMPORTANT! SAFETY RECALL NOTICE” received last summer notwithstanding.

No wait, obviously I cannot allow her to do that. I now have no faith whatsoever in Chrysler, particularly after your patronizing and dismissive response. So I’ll have to drive her car so she can drive mine. I am not enclosing a picture of me, because I’m so damn angry that you’d never sleep again if you saw it, and I need you to sleep so that you can get your act together.

It should go without saying that we will not be buying from Chrysler again.

Meanwhile, you need to buy this Jeep from my daughter so that she can buy a safe car without first selling this one to some other sucker. It’s in pretty good condition after being almost totally re-built post-accident and having had a new $4,500 transmission with far less than 100,000 miles on the clock.

Very, very sincerely,

cc:
NHTSA
State of Michigan Attorney General Bill Schuette
State of North Carolina Attorney General Roy Cooper
PeopleClaim

Encl: Picture of my daughter
Picture of her crashed Jeep Commander. Isn’t it lucky that she wears her seat belt?
"
...
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Exhibits View
Additional Communication Between Claimant and Chrysler Group Llc Hide
  • Mar 13, 2015, Claiming party added:

  • Last summer I received an NHTSA-mandated recall notice regarding an ignition problem with our 2006 Jeep Commander. The letter states that Chrysler will contact us when the part is in stock. We have never heard anything. We did call the local dealer's service department but were told that, as stated in the letter, we'd be contacted when the part is in stock. We have never heard anything from Chrysler.

    We are very concerned about several disturbing incidents with this car. We have tried to use it as little as possible pending a fix, but this long delay is completely unacceptable. VIN: IJ8HG558226C219706

    UPDATE March 13 2015

    I have received your letter of Jan 30 responding to my complaint. "Chrysler has issued Recall P41-Ignition Switch Recall on your 2006 Jeep Commander. Unfortunately, service parts for this Recall are still not available. We will contact you again by mail, as soon as they are ready." This recall was issued on July 21 2014 and you still haven't been able to come up with the parts almost 8 months later? What exactly does it take to make this a matter of urgency? At this point you need to provide alternative transportation for my teenage daughter if you cannot assure me that the car you manufactured is safe for her to drive--which clearly you can't.

    Update May 7 2014

    Chrysler
    Attn: J.S. Susulla / Special Investigations
    PO Box 21-8004
    Auburn Hills, MI 48321

    Dear J.S. Susulla,

    I’ve received your response to my complaint filed with the NHTSA and two Attorneys General. While Chrysler does ‘not work with this for-profit complaint referral service,’ it appears that you do not work with first parties (me) either, since you first ignored the letters I sent myself. I’ll go ahead and send this one certified, so that at least I’ll know you got it.

    This seems like déjà vu all over again, doesn’t it?

    You know there’s a problem, haven’t found a fix close to a year after the recall, and have displayed no curiosity whatsoever about the accident that my daughter had in her Chrysler Jeep Commander prior to the recall.

    As the responding police noted, she obviously wasn’t going very fast and hadn’t been drinking or taking drugs. No-one, including her, knows how or why it happened. Since we were unaware of the ignition issue at the time, we didn’t think to ask if she could have reached for something or otherwise knocked the ignition.

    Nor do you wonder about the fact that she had the car towed and repaired after it continually stalled out, and yet it’s still stalling out. It’s done it when I’ve been driving the car myself.

    I’m enclosing a picture of my daughter for you. She is just finishing up her freshman year at **** University. She will be using her Jeep to commute to a summer job in ****, up twisting mountain roads—the “IMPORTANT! SAFETY RECALL NOTICE” received last summer notwithstanding.

    No wait, obviously I cannot allow her to do that. I now have no faith whatsoever in Chrysler, particularly after your patronizing and dismissive response. So I’ll have to drive her car so she can drive mine. I am not enclosing a picture of me, because I’m so damn angry that you’d never sleep again if you saw it, and I need you to sleep so that you can get your act together.

    It should go without saying that we will not be buying from Chrysler again.

    Meanwhile, you need to buy this Jeep from my daughter so that she can buy a safe car without first selling this one to some other sucker. It’s in pretty good condition after being almost totally re-built post-accident and having had a new $4,500 transmission with far less than 100,000 miles on the clock.

    Very, very sincerely,

    cc:
    NHTSA
    State of Michigan Attorney General Bill Schuette
    State of North Carolina Attorney General Roy Cooper
    PeopleClaim

    Encl: Picture of my daughter
    Picture of her crashed Jeep Commander. Isn’t it lucky that she wears her seat belt?

  • May 07, 2015, Claiming party added:

  • Update May 7 2014

    Chrysler
    Attn: J.S. Susulla / Special Investigations
    PO Box 21-8004
    Auburn Hills, MI 48321

    Dear J.S. Susulla,

    I’ve received your response to my complaint filed with the NHTSA and two Attorneys General. While Chrysler does ‘not work with this for-profit complaint referral service,’ it appears that you do not work with first parties (me) either, since you first ignored the letters I sent myself. I’ll go ahead and send this one certified, so that at least I’ll know you got it.

    This seems like déjà vu all over again, doesn’t it?

    You know there’s a problem, haven’t found a fix close to a year after the recall, and have displayed no curiosity whatsoever about the accident that my daughter had in her Chrysler Jeep Commander prior to the recall.

    As the responding police noted, she obviously wasn’t going very fast and hadn’t been drinking or taking drugs. No-one, including her, knows how or why it happened. Since we were unaware of the ignition issue at the time, we didn’t think to ask if she could have reached for something or otherwise knocked the ignition.

    Nor do you wonder about the fact that she had the car towed and repaired after it continually stalled out, and yet it’s still stalling out. It’s done it when I’ve been driving the car myself.

    I’m enclosing a picture of my daughter for you. She is just finishing up her freshman year at **** University. She will be using her Jeep to commute to a summer job in ****, up twisting mountain roads—the “IMPORTANT! SAFETY RECALL NOTICE” received last summer notwithstanding.

    No wait, obviously I cannot allow her to do that. I now have no faith whatsoever in Chrysler, particularly after your patronizing and dismissive response. So I’ll have to drive her car so she can drive mine. I am not enclosing a picture of me, because I’m so damn angry that you’d never sleep again if you saw it, and I need you to sleep so that you can get your act together.

    It should go without saying that we will not be buying from Chrysler again.

    Meanwhile, you need to buy this Jeep from my daughter so that she can buy a safe car without first selling this one to some other sucker. It’s in pretty good condition after being almost totally re-built post-accident and having had a new $4,500 transmission with far less than 100,000 miles on the clock.

    Very, very sincerely,

    cc:
    NHTSA
    State of Michigan Attorney General Bill Schuette
    State of North Carolina Attorney General Roy Cooper
    PeopleClaim

    Encl: Picture of my daughter
    Picture of her crashed Jeep Commander. Isn’t it lucky that she wears her seat belt?Add your information here

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: 2006 Jeep Commander Jan 22, 2015 N/A
2. Apology: I'd like an apology for an unconscionable and worrying delay in repairing our Jeep. Jan 22, 2015 N/A
3. We've made repairs to try to fix the issue and the Jeep was also involved in an unexpected accident. This should be investigated. Jan 22, 2015 N/A
Cash
1. Other – Copy claim to regulators Jan 22, 2015 $14.99
2. Other – Pay for claim posting cost Jan 22, 2015 $7.99
3. Other – Physical delivery charges Jan 22, 2015 $2.99
Cash total : $25.97
Non-cash: 3 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Chrysler Group Llc. This claim will remain posted until resolved
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