Public Mediation

Chef's Equipment In Orange Ct Dispute

A. M. vs. Chef's Equipment In Orange Ct
449 Boston Post Road, Orange, Connecticut, 06477, United States
Amount Involved: $637.99
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4406297
    • Amount Involved: 637.99
    • Filed On: Nov 28, 2014
    • Posted On: Dec 09, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • Customer service runarounds
View less
Rate or Review on Chef's Equipm...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (6) - View
Claimant says:
"We purchased a espresso/cappuccino coffee machine for $700.00 approximately April 2014 From Chef's Equipment 449 Boston Post Road, Orange CT. The machine worked for 2 weeks when we began to have problems with it. We contacted the store and complained. We went to the store with the machine and the receipt and they replaced the machine with a different model that we told them we would consider. (This was a gift for our daughter and son in law) We took the new machine home which was a totally different model and our daughter didn't like the way this one worked. We called and told the manager that we would be bringing the machine back and wanted the original model. We simply wanted a new machine. They told us they could not refund us and didn't have any more machines in stock. They told us they would return the machine to the manufacturer (Saeco) and get it repaired or replaced. We just got the machine back on November 25th. We picked the machine up and brought it home. We were told that the machine was repaired and we would have no problems. The machine was exactly the same as the beginning and not working. We phoned them immediately and they told us that they could do nothing for us and we would not be refunded. We spent 6 months contacting them about this machine while they claim it was being repaired by the company. They ignored our phone calls and we were constantly told they weren't in. We spoke to the Saeco company just this morning and were told that the machine was never returned to them and now they would be sending us a pick up slip so we can personally send the machine back and have them look at it for a replacement of a new machine, or this one to be repaired. The customer service at Chef's was far from professional. They were rude, didn't want to help, and avoided all our calls for the entire period of May through now. The manager, Kolby, was not cooperative and had no regard for the $700.00 that we paid out for this machine. Michelle the owner, avoided our calls and put Kolby in charge of the issue which is not how you handle a customer. I would never shop there again and although we referred so many people to the store, we regret having done so. They have misled us, not been honest, not been professional, and we are very unsatisfied. I want this to be put on record for other customers who may consider shopping at Chef's. Andy Marcoccia"
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Compensation: Saeco machine Dec 13, 2014 $637.99
2. Other – Pay for claim posting cost Dec 13, 2014 $7.99
3. Other – Physical delivery charges Dec 13, 2014 $2.99
Cash total : $648.97
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Chef's Equipment In Orange Ct. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim