Public Mediation

Time Warner Cable Inc. (Headquarters)) Dispute

W. A. vs. Charter Spectrum (Headquarters)
400 Atlantic St Ste 6, Stamford, Connecticut, 06901-3533, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 4813688
    • Amount Involved: N/A
    • Filed On: Sep 11, 2014
    • Posted On: Oct 28, 2014
    • Complaint(s):
      • Commercial / Other dispute
      • Requesting monies not owed to them!
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I changed Cable companies in August, 2013. Instead of Time Warner Cable I switched to Grande communications, 78413. In the years I used Time Warner I gave them the privilege to go into my House account (American Bank) to deduct services rendered.
When I switched to Grande Communications, they instructed to return all boxes, and remotes to Time Warner (TW) within 10 days. They would make them aware of the switch.
All materials owned by TW were returned to their Saratoga Location here in C.C., TX location. The representative was asked if any further action was necessary. She stated NO.
Months passed when noticing TW was still pulling money out of the account. Called & spoke to re3p. She told me to expect a refund check. Months passed and a second call was placed. TW stated monies were owed to them. Without further communication a lien on my credit report for $667.00 was placed.
No letter was ever received nor phone calls regarding this matter. In looking at my report recently I saw the lien.
I have a copy of my first Bill with Grande Communication."
...
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Exhibits View
Additional Communication Between Claimant and Charter Spectrum (Headquarters) Hide
  • Oct 17, 2014, Claiming party added:

  • I would appreciate some communication from them. I wrote letters to both the local office as well as to the headquarters in Manhattan.

    To date, I have note heard from them.

    Wanda A. Mazo

What Claimant Wants Hide
What By When How Much
1. Remove information from Credit report and give refund due Sep 26, 2014 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Charter Spectrum (Headquarters). This claim will remain posted until resolved
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