Public Mediation

Charter Communications-Dispute-#2025644

S. G. vs. Charter Communications
400 Atlantic St Fl 10, Stamford, Connecticut, 06901-3512, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"My Stephen Gavlick had Charter service in his name for our home in Lake Arrowhead, Ca which we cancelled on 2/20/09 when we returned all of our equipment. We did so because we rented our home to 2 different long term renters, one of which is still living there. I have never had Charter service in my name at any time anywhere..

Suddenly, I started receiving bills in my name at my Orange County address stating I owed them money for unreturned equipment and monthly bills. After many calls and promises of refunds for my husband's money and also of ending the harrassment of constant calls and threats and bills it is the end of April and nothing is changed. I have complied by going to www.Charter.com/IDtheft/pkt and filling out all the necessary info and someone determined that I am not entitled to anything and am still the liable party. I feel someone resold a receiver and stole my identity for billing purposes and I am being used as a patsy. Charter refuses to help me. I have repeatedly called and spoken to India customer services and supervisors and now my only recourse is to get help from you or hire an attorney."
...
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Additional Communication Between Claimant and Charter Communications Hide
  • May 07, 2012, () added:

  • Hello Mr. Gavlick,

    My name is Abby Catron, and I am a Senior Social Media Specialist for Charter. I’m sorry to see the trouble that you have encountered. I understand your concerns and it is important that we get to the bottom of this. Please send an e-mail to Umatter2Charter@chartercom.com with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put “CharterAbby – PeopleClaim# 2025644“ in the subject line so that I can keep an eye out for the e-mail.

    Here is a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.

    Looking forward to resolving your concerns!

    Abby Catron
    Senior Social Media Specialist – Charter
    http://www.charter.com/Umatter2Charter
    http://community.charter.com

  • May 07, 2012, () added:

  • Hello Mr. Gavlick,

    My name is Abby Catron, and I am a Senior Social Media Specialist for Charter. I’m sorry to see the trouble that you have encountered. I understand your concerns and it is important that we get to the bottom of this. Please send an e-mail to Umatter2Charter@chartercom.com with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put “CharterAbby – PeopleClaim# 2025644“ in the subject line so that I can keep an eye out for the e-mail.

    Here is a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.

    Looking forward to resolving your concerns!

    Abby Catron
    Senior Social Media Specialist – Charter
    http://www.charter.com/Umatter2Charter
    http://community.charter.com

What Claimant Wants Hide
Just make me happy!
Claimant invites Charter Communications to make a fair offer.
1. Other – Pay for claim posting cost May 10, 2012 $7.95
2. Other – Physical delivery charges May 10, 2012 $2.99
3. Other – Copy claim to regulators May 10, 2012 $14.95
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Charter Communications. This claim will remain posted until resolved
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  • Comment: by peopleclaim — Online mediator
    • On: 08-06-2012
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  • I'm a Charter Communications customer from Connecticut. We have had a system that has been purchased 4 or 5 times over the past 20 years. I have found that you can't get any resolution by speaking to their outsourced customer service representatives from Southeast Asia or Canada. Contact the UMatter2Charter customer support escalation team. They are from Town and Country, Missouri. I have had at least 20 different interactions with them about technical service, billing consultations, and other local issues. They ARE the people to help you! Check out http://www.charter.com/UMatter2Charter for details on their contact information. Abby (or anyone from their team) will contact you and try to resolve your problem.
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