Public Mediation

Casey Chevrolet-Dispute-#6243919

D. E. vs. Casey Chevrolet
11700 Jefferson Avenue, Newport News, Virginia, 23606, United States
Amount Involved: $1,900.00
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Around December 10,2012 I purchased a vehicle though Casey Chevrolet. Since originally purchasing my vehicle it has been plagued with problems such as a strong aroma of fuel radiating from the engine compartment, the failure of both outer tire rod ends, waterpump leakage, and extremely worn brake parts (worn front and rear break pads, and extremely thin front brake rotors)."
...
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Additional Communication Between Claimant and Casey Chevrolet Hide
  • Feb 26, 2013, Casey Chevrolet (responding party) added:

  • Thank you for the information and I'm very sorry to hear about our clients recent experience with Casey Chevrolet. I would like to assure you that this is not the norm, as customer service is our #1 priority. I would also like to apologize for any failure to inform you of your car's status. This vehicle was purchased used on 12/10/12 with 107,337 miles. The vehicle was given a Power Train Warranty for 6 months or 6,000 miles. The concerns listed are not part of the Warranty Coverage. We have repaired the concerns as a goodwill offer but decline any further monetary request.

  • Feb 26, 2013, Casey Chevrolet (responding party) added:

  • .

What Claimant Wants Hide
1. Refund: $1000.00 Mar 10, 2013 $1,000.00
2. Pay me for my time: 16hours Mar 10, 2013 $900.00
Just make me happy!
Claimant invites Casey Chevrolet to make a fair offer to resolve this complaint.
Cash total : $1,900.00
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Respondent's Counteroffer

There has been no response to this claim from Casey Chevrolet. This claim will remain posted until resolved
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