Public Mediation

No Love @ BK

R. H. vs. Burger King Holdings Inc
2179 South Plains RD, Bronx, New York, 10462, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 4144319
    • Amount Involved: N/A
    • Filed On: Sep 03, 2010
    • Posted On: Sep 18, 2010
    • Complaint(s):
      • Service Problem
      • "I just feel ripped off."
View less
Rate or Review on Burger King H...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"To whom it may concern:

My name is Ricardo and went to the BK to get a meal and I first walked in I wanted to use the restroom to release myself and wash my hands before havening my meal...but soon discover the rest room was locked so I went to counter and asked a female casher if she can buzz me in.
She stared at the register and said you need a receipt,
I then explain to her that I would like to release myself, being I really needed to use it!!! and I will order when I was done she then became very rude with an attitude telling me... you need to read it’s on the door so you have to have receipt so I told her fine can I have small order fries, she just look at me finishing with couple of guys in front of me then she walk away soon another
female came to the register with a rude manner asking
if she can help me I said yes I would like a small order of fries she placed the order took my money and just stood there looking at me so I told her I needed her to buzz me in the restroom she walked away I thought she was going to buzz me in so I went back to restroom only to
Discover she wasn’t buzzing me in so I went back to the counter and asked her is there a problem she then said
that I need the person walking around the dining area they have a key I turned around and there was no one in the dining area that looks like a BK personal and I told her I would like to talk to a manager she just stared at me and went on to another customer so asked for her name she said it very low so I asked again this time she said it really fast with a bad attitude so I asked again, and can she spell it she refused but then said it again and the best I could make of it was Kalia so I asked once more for an manager she looked at me and said that was the manager that helped me the first time that’s when the female that dealt with me the at first walked up to the counter on her cell phone and said what and just turned around and walked to the back I asked the sound cashier Kalia is the name I believe she told me and the best I could make out of the name she gave me for the manager was Faliesha...they never gave me my order they never gave me access to the restroom I never been so disrespected like I was less than dirt !!! and my situation to them was nothing but a game to them, so I just left I will never take my family or step foot in another BK again especially when I walked a half block down the street, and across the street Mc Donald's walked to the cashier asked if can use the restroom the young male pointed to another rep and said ask him to open it for you with no problem I then finally took care of business wash my hands went back to counter and placed an order and then asked for their manager that came out less than one minute very professional I asked for him to write the name of two reps that allowed me to handle my business so I can let there corp. office know how the little things and respect goes a long way's I will share my experience with my family, in-laws and friends and hopefully they will make the right call !!! Far as your manager Faliesha and cashier Kalia I wouldn’t trust them on the grill are to cook my fries let alone handle my customers and to make sure the next person want have go through the same treatment and drama I will take this as far as I can, if that even mean's the BBB.
My order number was ORDER 68... Burger King 857

Thank you

NO return customer



"
...
Reply Have a similar problem?
Claimant timeline (1) - Hide
  • 08-24-2010 — No love at BK
What Claimant Wants Hide
What By When How Much
1. Upgrade: up grade to better management so you can have better helpers Sep 10, 2010 N/A
2. Change of policy: just do the right thing Sep 10, 2010 N/A
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Burger King Holdings Inc. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim