Public Mediation

A.S. vs. Bridgestone Americas, Inc 535 Marriott Drive P.O. Box 140990 Nashville, Tn 37214-0990

A. S. vs. Bridgestone Americas, Inc
Bridgestone Americas Inc: 535 Marriott Dr Ste 125 Nashville, Tennessee, 37214-5096, Bridgestone Retail Operations, Llc: 333 E Lake St Ste 300, Bloomingdale, Illinois, 60108-1193, United States
Amount Involved: $3,340.00
Complaint(s): Problem with a service
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Bridgestone Americas, Inc
    • Claimant Seeks: View.
    • Claim #: 2819463
    • Amount Involved: 3,340.00
    • Filed On: Oct 27, 2016
    • Posted On: Nov 07, 2016
    • Complaint(s):
      • Problem with a service
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"My name is Angela Singleton. I took my 2001 Mazda van to Firestone Complete Auto Care (2211 Apalachee Parkway Tallahassee, Florida 32301) on September 19, 2016 to have a clicking noise checked out. The clicking noise was caused by a broken intake air tube. The mechanic replaced the intake air boot, according to service invoice. The mechanic discovered the reserve tank had a leak and recommended it be replaced. On September 21, 2016 a mechanic installed a new radiator reserve tank in the van. On September 26, 2016 the van's engine froze, because all of the coolant had leaked out of the new reserve tank. I filed a complaint with Firestone. On October 5, 2016 Firestone sent an inspector to Tuffy Auto Service Center (2501 N. Monroe St) where the van had been parked since September 26th. The inspector decided that the damage to the van's engine was not caused by Firestone mechanic's error. However, Firestone Customer Retention Department credited my Firestone credit card for $356.83, the total amount charged to install the new radiator reserve tank. On October 25, 2016 I had to pay Tuffy Auto Service $3,340.00 to install a used engine in the van, which is used for my lawn service business. For almost a month my son & I were unable to provide service to our customers due to an inoperable van. I'm seeking compensation from Firestone in the amount of $3,340.00, which includes loss wages; because the engine sustained damage days after the van was serviced at Firestone Complete Care. The van didn't have an engine problem prior to the installation of the new radiator reserve tank. Please see attached Firestone inspection report attached (claim # 2213714)"
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Exhibits View
What Claimant Wants Hide
1. Compensation: for engine cost Nov 11, 2016 $3,340.00
2. Other – Copy claim to regulators Nov 11, 2016 $14.99
3. Other – Pay for claim posting cost Nov 11, 2016 $7.99
4. Other – Physical delivery charges Nov 11, 2016 $4.99
Cash total : $3,367.97
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "At this time a third-party inspection agency has confirmed the repairs made by Firestone did not cause or contribute to the current vehicle issues. Please reach out to your assigned claims advisor directly should you wish to receive a copy of this report. "

This claim will remain posted until resolved.

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  • Contributed Solution: by Donald Clinton On 11-08-2016
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    I think this could be eligible for class action if more people file a claim like this. Could you invite your Facebook or social media friends to help recruit others with similar issues? More...
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