Public Mediation

My Claim vs. Bondy's Toyota

G. H. vs. Bondy's Toyota
519 Boll Weevil Cir, Enterprise, Alabama, 36330-4065, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1315712
    • Amount Involved: N/A
    • Filed On: Mar 01, 2017
    • Posted On: Mar 12, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"In 2015, I got a recall for oil consumption on my 1006 Rav 4. At that time, I was told the mileage and age qualified for the recall. I took my car to them and they put markers on the oil and told us to bring the car back when it had been driven 1,000 miles or more. When we took the car back the service manager told us the car did qualify for the recall they would order parts to fix it. We were told the parts were ordered in January, 2016. Since that time, I have called Bondy's Service and were told that it was taking a long time to get parts, but they would notify me when parts were received. We were also told to keep up with the amount of oil we put in the car and Toyota would reimburse for the oil used. Now they have another service manager who is telling us that the car does not qualify for the recall. We have since purchased a new 2015 from Bondy's - thinking our older car would be fixed as soon as possible and did not want to damage it anymore than necessary. Let me say, I will never purchase another thing from this company and I will be giving them a bad reference."
...
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Additional Communication Between Claimant and Bondy's Toyota Hide
  • Mar 02, 2017, Claiming party added:

  • e-mail address: hat4jesus@ccenturylink.net/phone # 334-897-6993

  • Mar 02, 2017, Claiming party added:

  • Address: 35 CR 438, Elba, AL 36323

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: 2006 Rav 4 Toyota Mar 16, 2017 N/A
Cash
1. Other – Pay for claim posting cost Mar 16, 2017 $7.99
Cash total : $7.99
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Bondy's Toyota. This claim will remain posted until resolved
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