Public Mediation

Bloomingdales issued me an American Express card without my consent.

S. T. vs. Bloomingdales
1000 Third Avenue New York, New York, New York, 10022-1230, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 3477084
    • Amount Involved: N/A
    • Filed On: Jan 04, 2012
    • Posted On: Jan 26, 2012
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I signed up for a store card with Bloomingdales just before Christmas. As I was inputting my social security number etc. a screen popped up asking if I'd like an American Express card. I declined. I even commented to the store associate that I sure didn't need another credit card; he said, "Oh, just decline it."

So imagine my surprise when I received an American Express card from Bloomingdales in the mail. I had heard from a friend and former Macy's associate that Macy's uses deliberately confusing screens to get people to sign up for cards: I'd asked her about it as I'd been confused when I received a Macy's Amex. However, I hadn't made a fuss in that case because I wasn't absolutely positive that I'd hit the right button. This time I'm positive that either I declined the card or the screen was so confusingly worded that few people would get it straight.

This is an absolutely outrageous practice that should be investigated and shut down. And Bloomingdales executives should be ashamed of what appears to be a deliberate attempt to get customers to sign up for unwanted credit cards."
...
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Claimant timeline (1) - Hide
  • 12-23-2011 — Macy's Buckhead, GA: credit card declined but sent anyway.
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: I want a written apology. Jan 19, 2012 N/A
2. Change of policy: Stop using deceptive practices to get customers to sign up for credit cards. Jan 19, 2012 N/A
3. Close this credit card and remove query from my credit report. Jan 19, 2012 N/A
Cash
1. Other – Physical delivery charges Jan 19, 2012 $2.99
Cash total : $2.99
Non-cash: 3 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Bloomingdales. This claim will remain posted until resolved
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  • Comment: by sally banana — Online mediator
    • On: 06-19-2012
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  • The exact same thing happened to me at Macys. Manager didn't care.
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