Public Mediation

Disappointed Customer vs. Best Home Furnishings (Headquarters)

D. B. vs. Best Home Furnishings (Headquarters)
1 Best Dr, Ferdinand, Indiana, 47532-9537, United States
Amount Involved: $959.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1681615
    • Amount Involved: 959.00
    • Filed On: Jan 26, 2018
    • Posted On: Feb 06, 2018
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I purchased a best home furnishing product from our local agent in Wellsboro PA. Withing less than three weeks the lift chair had material coming out of it. I did not pay almost $1000.00 for an item that I was told they would repair. I asked for a refund and that is what I wanted. I contacted the store and the best home furnishings website to try and get a refund for a chair I considered unworthy. I am not happy with the response, from Dunham's Furniture or the sales rep that deals with this store. I will never buy anything from there again."
...
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Additional Communication Between Claimant and Best Home Furnishings (Headquarters) Hide
  • Feb 05, 2018, Best Home Furnishings (Headquarters) (responding party) added:

  • Model – 9MZ81-1
    ID #3968043-102.001

    Each authorized Best Home Furnishings dealer is independently owned and operated. Each store sets their own policies regarding payment, repairs, returns, and exchanges.
    The consumer will need to contact Dunham Furniture to resolve this matter.
    Best Home Furnishings informed the dealer on January 22, 2018 of the consumer’s concerns and also advised them that we will not come between the consumer and Dunham Furniture.
    We trust the customer understands the basis for this decision and regret that we are unable to provide any further assistance.

  • Feb 07, 2018, Best Home Furnishings (Headquarters) (responding party) added:

  • Best Home Furnishings stands by their original position regarding this complaint.

    Each authorized Best Home Furnishings dealer is independently owned and operated. Each store sets their own policies regarding payment, repairs, returns, and exchanges.
    The consumer will need to contact Dunham Furniture to resolve this matter.

    Best Home Furnishings informed the dealer on January 22, 2018 of the consumer’s concerns and also advised them that we will not come between the consumer and Dunham Furniture.
    We trust the customer understands the basis for this decision and regret that we are unable to provide any further assistance.

What Claimant Wants Hide
1. Refund: 3968043-102.001 Feb 10, 2018 $959.00
2. Other – Pay for claim posting cost Feb 10, 2018 $14.99
Cash total : $973.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Awaiting response from Party
Brian Edderly commented
Brian Edderly (Comment):
"Can the claimant add pictures of what has happened to the chair? That would help mediators see whether this is a minor problem that can be easily repaired. Thank you."
 (7 years ago)
Reply

Respondent's Counteroffer

There has been no response to this claim from Best Home Furnishings (Headquarters). This claim will remain posted until resolved
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