Public Mediation

Michelle Dennis vs. Best Buy (Headquarters)

Defective Lenove G50-45 laptop

M. D. vs. Best Buy (Headquarters)
Amount Involved: $368.99
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1906036
    • Amount Involved: 368.99
    • Filed On: May 04, 2017
    • Posted On: May 20, 2017
    • Complaint(s):
      • Problem with a product
      • "I just feel ripped off."
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Claimant says:
"I purchased a laptop with my income tax money i knew nothing about lonovo but the sales person steered us  towards the Lenovo G50-45 i had it in the box for about 5 months then i used it a few times but it  seemed to always continue to update. my cell phone is quicker to get to the internet so i  it down then when i did go to use it again in feb. it worked for the day but when i went to turn it on the next day there was no life at all it was sent back under warrany ... it was the Motherboard... when it was returned the guy in the geek squad told me that since my warranty was expiring soon i probably didnt need to worry since there is an additional extended warranty on the parts they fix and the  motherboard is pretty much the whole computer. i got it back 2/14/17.  the original warranty was not up til april 17/17 and the montherboard went out as soon as i went to turn it on again to use it after i got it back from the last repair...this is a DEFECTIVE COMPUTER... I asked for a new computer not repaired they would not give me one now they won't fix it unless I pay for it cause it was 2 days out of warranty but i was under  the impression the motherboard would be covered. they want $152.00  I WANT JUSTICE."
Reply Have a similar problem?
  • 02-14-2017 — Motherboard Repaired
  • 04-19-2017 — Motherboard crashes 2 days after original warranty
What Claimant Wants Hide
1. Refund: 329.00+ 39.99 shipping Jun 01, 2017 $368.99
Cash total : $368.99
  • 1
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Best Buy (Headquarters). This claim will remain posted until resolved
  • Show:
  • Sort by:
  • 3
  • Contributed Solution: by Janet Cooper On 05-24-2017
    Best Buy or Lenovo should replace a lemon More...
If you are a party to this claim, click here.
Is this a fair resolution?
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Get Free alerts when claims post in your area.
Get Alert

Need help resolving a dispute? Learn more.

Public Mediation

The shortest path from your problem to its resolution.
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

If Unresolved
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.


A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim