Public Mediation

Avast Software Inc Dispute

P. M. vs. Avast Software Inc
2625 Broadway St, Redwood City, California, 94063-1532, United States
Amount Involved: $215.87
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1322416
    • Amount Involved: 215.87
    • Filed On: Sep 17, 2015
    • Posted On: Sep 28, 2015
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • "I just feel ripped off."
View less
Rate or Review on Avast Softwar...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"My computer was running slow. On September 14, 2015 I purchase a Software name: Avast Cleanup (1 PC, 1year). Order ID #: 11792515347, product SKU: GMF-002-001-12-AR for a total of $35.88. The next day, September 15, 2015, I called AVAST at 1-866-951-7679 and was directed to another Department at 1-877-204-9327 to download the software to my business computer to clean it up, to get it running fast. During the installation by AVAST technician who identified himself as John, he told me that there were unsed programs on my computer that needed cleanup and that it would be better if I pay AVAST the total sum of $179.99. The amount is a 1 year maintenance cost at the rate of $14.99 per month, for them (AVAST) to clean and maintain my computer each year. I asked, if the $35.88 already paid, a portin of the $179.99. He said that the $179.99 was for a 1 year maintenance service. I agreed and charged the amount to my business (Meaway Security Services) Debit Card (9/15/15). After making the $179.99 payment, John started the work and later that evening, another AVAST technician who also identified himself as Pierce took over the service. It was getting late (about 8:30pm to 9:00pm). I told Pierce that I had to leave. He told me to leave and that, when he complete the service, he will leave a note on the desktop for me. When I retured the following day (9/16/15), I saw a note stating that the work was done sucessfully and directed me to access the computer as I usually do. I try several times, but couldn't open any file or even shut off the computer, using the mouse. I called AVAST and another Technician answered the phone and told me to disconnect the computer from the electrical outlet and re-connect it. I did it several times, but the computer didn't come on, except, a blank moniter with blue background. After trying for about 30 minutes to 45 minutes, the AVAST Technician told me to take my computer to a Local computer repair shop for repair and said that he is sorry about the situation. Today, 9/17/15, I contacted AVAST Customer Service Center and requested a refund of $215.87, the total amount paid. After explaining my reason, the person on the phone at AVAst directed me to another person and that person directed me to another person and so on and the phone disconnected. Later, I called AVAst again and a person answered and identified himself as Jeff N, Representative of AVAST. I told him my reason for calling. The person told me he cannot authorize refund and that he can not direct me to anyone who can. I contacted by bank of the situation and was informed that the transactions has not been posted and that within 15 days if AVAST do nothing, I should call for a claim to be file against AVAST on my behalf."
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Refund: Software & Services Oct 02, 2015 $215.87
2. Other – Pay for claim posting cost Oct 02, 2015 $7.99
Cash total : $223.86
  • 2
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Avast Software Inc. This claim will remain posted until resolved
Expand
Refresh
  • Show:
  • Sort by:
  • 1
  • Contributed Solution: by Kristen Tully On 09-30-2015
    View more
If you are a party to this claim, click here.
Is this a fair resolution?
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim