Public Mediation

Auctionit NJ-Dispute-#3756165

L. K. vs. Auctionit Nj
Marlboro, New Jersey, United States
Amount Involved: $240.43
Complaint(s): Product Defect
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3756165
    • Amount Involved: 240.43
    • Filed On: Dec 30, 2010
    • Posted On: Jan 14, 2011
    • Complaint(s):
      • Product Defect
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Statement of Claim
Complaint Involved (1) - View
What Claimant Wants Hide
1. Refund: Lionel Polar Express train set O-Gauge 31960 Jan 14, 2011 $240.43
2. Other – Physical delivery charges Jan 14, 2011 $2.00
Cash total : $242.43
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Auctionit NJ. This claim will remain posted until resolved
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  • Comment: by Respondent On: 01-14-2011
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  • We sold a Polar Express Train Set to Mrs. Kieffer on 3/8/10, she paid on 3/11/10 we shipped and the item arrived on 3/15/10. On 12/27/10 Mrs. Kieffer called our office. We explained that she bought the item over 9 months ago and there was not much we could do for her. As with most online and brick & mortar stores, we have return policies that are boldly posted in all of our ebay auctions. Mrs. Kieffer should have inspected the toy when it was received. We would had no problem working with her to replace or refund the train set. Mrs. Keiffer was nasty and abusive on the telephone. She must understand that she wants to return an item that she purchased 9 months ago. Our return policy is 7 days - we would have bent the rules for a month or two..but 9 months??? Anyone reading this is welcome to check our ebay feedback, it speaks for itself. Auction it NJ
  • Comment: by Respondent On: 01-14-2011
    View more
  • We sold a Polar Express Train Set to Mrs. Kieffer on 3/8/10, she paid on 3/11/10 we shipped and the item arrived on 3/15/10. On 12/27/10 Mrs. Kieffer called our office. We explained that she bought the item over 9 months ago and there was not much we could do for her. As with most online and brick & mortar stores, we have return policies that are boldly posted in all of our ebay auctions. Mrs. Kieffer should have inspected the toy when it was received. We would had no problem working with her to replace or refund the train set. Mrs. Keiffer was nasty and abusive on the telephone. She must understand that she wants to return an item that she purchased 9 months ago. Our return policy is 7 days - we would have bent the rules for a month or two..but 9 months??? Anyone reading this is welcome to check our ebay feedback, it speaks for itself. Auction it NJ
  • Comment: by Respondent On: 01-14-2011
    View more
  • We sold a Polar Express Train Set to Mrs. Kieffer on 3/8/10, she paid on 3/11/10 we shipped and the item arrived on 3/15/10. On 12/27/10 Mrs. Kieffer called our office. We explained that she bought the item over 9 months ago and there was not much we could do for her. As with most online and brick & mortar stores, we have return policies that are boldly posted in all of our ebay auctions. Mrs. Kieffer should have inspected the toy when it was received. We would had no problem working with her to replace or refund the train set. Mrs. Keiffer was nasty and abusive on the telephone. She must understand that she wants to return an item that she purchased 9 months ago. Our return policy is 7 days - we would have bent the rules for a month or two..but 9 months??? Anyone reading this is welcome to check our ebay feedback, it speaks for itself. Auction it NJ
  • Comment: by Respondent On: 01-14-2011
    View more
  • We sold a Polar Express Train Set to Mrs. Kieffer on 3/8/10, she paid on 3/11/10 we shipped and the item arrived on 3/15/10. On 12/27/10 Mrs. Kieffer called our office. We explained that she bought the item over 9 months ago and there was not much we could do for her. As with most online and brick & mortar stores, we have return policies that are boldly posted in all of our ebay auctions. Mrs. Kieffer should have inspected the toy when it was received. We would had no problem working with her to replace or refund the train set. Mrs. Keiffer was nasty and abusive on the telephone. She must understand that she wants to return an item that she purchased 9 months ago. Our return policy is 7 days - we would have bent the rules for a month or two..but 9 months??? Anyone reading this is welcome to check our ebay feedback, it speaks for itself. Auction it NJ
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