Public Mediation

Phone service and internet service-Dispute-#1250813

L. P. vs. At&T
2238 Hwy 47 East, 37055, United States
Amount Involved: $3,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1250813
    • Amount Involved: 3,000.00
    • Filed On: Jan 25, 2012
    • Posted On: Feb 05, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"A few weeks ago I called ATT to get a quote on phone and internet charges each mo I was thinking about changing for my internet provider whi I still have now. ALL i did was get a quote. About a week later i received this big box by UPS that had all this equipment in it that i did not order a few days later a service tech came to my door and wanted to hook me up for service. Then yesterday I received a bill from ATT witha accout Number and a bill for 100.00. Rember the this I have not order anything. After about a hour on the phone with ATT this morning regarding this bill they cut me off three times before i finally got to talk to someone. She told me to go to the post office and return this the post office will not give you a receipt for sending it back unless you pay for it I'm not paying 30 to 40 dollars for something I did nt order just to get a receipt. Ao i told the rep that I would take it to Fedex and return it there they give you a receipt showing you mailed it back. The rep told me that they would no accept it by fedex because they do not use fedex and i would still have to pay the 100.00 or tehy would turn me into the credit bureau. I am going to talk witha attorney tommorow to see what they say i will sue ATTB if this comes out on my credit report. I think this is terible to do consumers like this when you have not order anything to begain with. Please help me i do not want Att to hurt my credit just because they think they can. Thank you Linda Proctor"
...
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Claimant timeline (1) - Hide
  • 01-25-2012 — Never order there services form ATT
Additional Communication Between Claimant and At&T Hide
  • Mar 15, 2012, Claiming party added:

  • As of 3/12/12 they are still wanting me to pay this already talk to lawyer he is wainting on them to seee what they are going to do they just keep seading me nasty letters wating ther money that they dont deserve. Please Please people do not go with this company they are awlful.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: I may want a cash settlement for my time and for overbilling me when i did not order anything Jan 30, 2012 N/A
Cash
1. Compensation: for my time trying to get this handled Feb 09, 2012 $1,000.00
2. Damages: for trying to make me pay for something i did not order Feb 09, 2012 $1,000.00
3. Pay me for my time: Trying to resolve this. Feb 09, 2012 $1,000.00
Just make me happy!
Claimant invites AT&T to make a fair offer to resolve this complaint.
Cash total : $3,000.00
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from AT&T. This claim will remain posted until resolved
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