Public Mediation

At & T-Dispute-#3308191

C. B. vs. At&T - Headquarters
208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States
Amount Involved: $747.18
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3308191
    • Amount Involved: 747.18
    • Filed On: Oct 03, 2012
    • Posted On: Oct 14, 2012
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I received a call from AT&T concerning my balance on Oct. 1, 2012. I told them I would pay them the same way I always did. With a partial payment in the amount of $353.83, using a debt card that was on file. AT&T claims in error they took $547.18. At this time there was no money in my acct. and the tranaction was pending. Supv. Lance Nelson said not to worry, because this was done without my permission all I had to do was call my bank and they could stop the transaction. My bank Chase, said that AT&T was the one who should stop the transaction and there was nothing they could do. Again I called AT&T and they again said because the money was pending go to my bank and have them fax my acct. information to there treasure dept and the money will be put back into my acct within 24 hrs. Today Oct. 3,2012 when I checked my acct. my social security check was deposit into the acct. and $547.18, was taken out. I called AT&T, I spoke to Supv. Remson Camphos, he said he knows the money was taken out without permission but there is nothing they can do. It will take 10 days to get my money back. How can they do this, and what can I do to make sure I get my money back. I'm a mother of (3) three, young girls and I live on a fixed income of $1620. from S.S"
...
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What Claimant Wants Hide
1. Payment due: telephone payment taken without permission Oct 05, 2012 $547.18
2. Refund: time talking to them on phone Oct 05, 2012 $100.00
3. Pay me for my time: two days calling and running to bank trying to resolve a matter that AT&T knew was unresolvable. Oct 18, 2012 $100.00
4. Other – Copy claim to regulators Oct 05, 2012 $14.95
5. Other – Pay for claim posting cost Oct 05, 2012 $7.95
Cash total : $770.08
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Respondent's Counteroffer

There has been no response to this claim from AT&T - Headquarters. This claim will remain posted until resolved
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