Public Mediation

America Online

E. J. vs. Aol.Com - America Online
770 Broadway, New York, New York, 10003, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1868627
    • Amount Involved: N/A
    • Filed On: Feb 09, 2016
    • Posted On: Feb 20, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I had an appointment in a town 60 miles away. My arrangement was that if there were any changes simply leave an email to that effect. I tried to check my email before I left but AOL said that the email was not in service and "try back later." Rather than stand up my appointment, I drove 60 miles each way only to find that he had cancelled the appointment and left me an email to that effect earlier this morning. Further, I can not log into my account--my password does not work and it says to call a customer representative. They told me to use a temporary password which means that i can not reset to my last password that I've had for years. My damages are 120 miles X $.70/mile=$84.00 plus reimbursement of $300 for my wasted time. When doing appraisal work, this is what I earn per hour and I was seeing an appraisal client on my appointment that didn't happen.

When I called AOL, I went as far as the retention department and had no success whatsoever. Their flippant attitude was that this was somehow MY mistake and problem, that they had nothing to do with it, and they would do nothing to reimburse me for my lost time and expenses and hassles with my password. This is totally unacceptable and I want to bring their feet to the fire and be paid for their screw up."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Give me a $380 credit on my AOL account Feb 24, 2016 N/A
Cash
1. Other – Copy claim to regulators Feb 24, 2016 $14.99
2. Other – Pay for claim posting cost Feb 24, 2016 $7.99
3. Other – Physical delivery charges Feb 24, 2016 $2.99
Cash total : $25.97
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from AOL.com - America Online. This claim will remain posted until resolved
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  • Comment: by Mike Turner — The Law Is My Passion.
    • On: 06-16-2016
    View more
  • AOL? Really? Their spam filter is so crazy - filters out the stuff I want, lets through the scams - that I ditched it years ago. I will admit that I sometimes get delays in texting from Verizon, so there's no fail-safe for delivery that I'm aware of except a phone call.  I hope you do collect from AOL. Good luck.
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