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Boxes have been sent a tech will be calling to set up time to return unit. If you dispose of unit before this can be done there will be no refund.
I will not dispose of the unit if you will send someone to pick it up. Am waiting for the phone call from a technician and the boxes you said you had sent.
The packing material arrived but as yet, no one has contacted us to come pick it up. It was removed from my stair well so that new equipment could be installed on May 15th. I can be reached at 605 210-0960. Someone called and left a message on my home phone but it was so garbled that no number was recognizable to return the call. Have them try again, at this number. Merel Wennberg
From the additional communication it looks as though the problem will be resolved shortly, and rightly so. What the claimant describes would certainly be unacceptable to me.
A stairlift that doesn't function, or functions erratically, could literally leave a vulnerable person stranded. Since I'm getting up there in years I will be following this closely.
It's an interesting point that anyone looking to purchase a stairlift should also ensure that service is available in the area. I would not have thought about that, in truth.
It sounds as if both parties are committed to resolution so that's excellent. Even if Ameriglide initially fell down on the job, they seem to be committed to fixing the problem now.
Raven, why should customer have to promise not to publish negative reviews? I get that this is a proposal to bring them together and let the claimant recapture some of their loss but it seems unsatisifying to me. Shouldn't there be more compensation for the time and trouble? just thinking out loud here. Sounds like Ameriglide Accessibility really dropped the ball on this one- and with people who really needed their help.
It's perfectly normal to sign a confidentiality agreement when resolving a claim by any method, and often courts will require someone to remove any negative reviews as well. I first used this site for a claim myself and was very happy to sign a confidentiality agreement and close the claim. I would personally never write a bad review without first trying to fix the problem.
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