Public Mediation

My Claim vs. Ameriglide Accessibility Solutions

M. W. vs. Ameriglide Accessibility Solutions
3901 Commerce Park Dr Ste B, Raleigh, North Carolina, 27610-2776, United States
Amount Involved: $2,473.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 7403847
    • Amount Involved: 2,473.00
    • Filed On: Mar 20, 2017
    • Posted On: Apr 23, 2017
    • Complaint(s):
      • Commercial / Other dispute
  • Notice: Sent by certified mail 7016 1370 0002 1991 6379
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Statement of Claim
Claimant says:
"We purchased a Horizon Platinum Stair lift on line March 16th, 2016, charged to our credit card. We were not informed that there were no local technicians to service the equipment. Was not installed until April 23rd, after technician Joe Kurley, installed a new motor. The original one leaked oil. We only used the chair two or three times a week. By June it was not working at all. When we called for service, they informed us for the first time, that they had no technicians in the local area. They gave us instructions on how to replace fuses. Several phone calls later, they offered to walk a local person through the process. Our technicians, John and Jeff Hughes are well qualified to do the work and studied the on line manuals to visualize what they were told on the phone. The lift worked for 2 1/2 trips the first time and 1/2 trip the second time. We had replaced the batteries twice but they didn't hold a charge. John informed us that a new charger and circuit board were required. When we called the company, they assured us a technician would contact us in a couple of days to schedule a repair. Didn't happen. And the company has not taken our calls since. There were no documents to attach."
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Additional Communication Between Claimant and Ameriglide Accessibility Solutions Hide
  • Apr 22, 2017, AmeriGlide Accessibility Solutions (responding party) added:
  • Boxes have been sent a tech will be calling to set up time to return unit. If you dispose of unit before this can be done there will be no refund.

  • Apr 24, 2017, Claiming party added:
  • I will not dispose of the unit if you will send someone to pick it up. Am waiting for the phone call from a technician and the boxes you said you had sent.

  • May 20, 2017, Claiming party added:
  • The packing material arrived but as yet, no one has contacted us to come pick it up. It was removed from my stair well so that new equipment could be installed on May 15th. I can be reached at 605 210-0960. Someone called and left a message on my home phone but it was so garbled that no number was recognizable to return the call. Have them try again, at this number. Merel Wennberg

What Claimant Wants Hide
Message from Claimant: If you do not come to pick up the equipment before 04/27/2017, the company who will be installing a replacement stair lift will dismantle it and dispose of it. I still want a refund of my purchase price.
1. HorizonPlatinum Stairlift Apr 27, 2017 $2,473.00
Cash total : $2,473.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from AmeriGlide Accessibility Solutions. This claim will remain posted until resolved
Offer History
Mar 20, 2017
Claimant's Terms of Settlement to AmeriGlide Accessibility Solutions
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  • 1
  • Contributed Solution: by J Petaluma On 04-25-2017
    If claimant returns the stairlift and Ameriglide makes a full refund, presumably this will be resolved? More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 3
  • Contributed Solution: by Raven Tyler On 04-25-2017
    Full refund returning customer to position they were in before the installation and purchase so long as customer agrees not to publish bad reviews for Horizon.
If you are a party to this claim, click here.
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