"Complaint
against American Document Preparation -
Mrs. Sharm Hill, Mrs. Michelle Moore, Mr. Santana Carrillo
My name is Mariya Stoev, and here is my case, and my bad experience with
American Document Preparation.
Mrs. Hill tried to reach me many times, calling me, leaving me voice mails
and e-mails, telling me how easy we will be approved for HAMP and 2%
interest rate- "You are already approved for HAMP, there is no chance to
fall off, it is not possible" she said. She promised to work hardly for us,
and "pushing the banks in the corner", and to help us to get a modification.
I was very skeptic about this, and didn't believe HARP will happen, because a
few months ago our request for HAMP were rejected from the banks.
Why did Mrs. Hill assured us to do modification? Why, when she has known
very well we are not qualified - our mortgage originated after January 1 2009,
because we make a refinance 2013, and this automatically does not qualify us
under the program guidelines! (I was informed about this latter, when the
banks refused us)
I know I put my signature in the agreement, but Mrs. Hill didn't provide the
service she promised - this is not my fault!
1. She assured us HAMP will happen – this never happen
2. She promised to help us against the banks - she did not.
3. She guaranteed positive result – the results are all negative.
4. She knew from the beginning - we did refinance in 2013, and we were not
qualified for HAMP
5. Lack of answers - she did not respond my e-mails, voice mails and calls
6. We hoped help, we receive hell!
Where is our agent "dealing for us against the banks?" Did Mrs Hill do a
mistake? Or she was no loyal trying to get 1200$? Where is the result of hers
"hard work”? What happened? Or hers hard work ends when she receives
the money?
The work on our case was absolutely and only preparing of documents from
Mrs Michelle Moore, the same documents, I was preparing for the banks a
few months ago with the same result! They know very good, the preparation
of this documents costs no more than 100$! If 1200$ are nothing for them,
they mean a lot for us! It is one house payment! How they are not in shame to
take 1200$ for document preparation, when they didn't make anything
different from the every single person, who can do it??
Here are all the contacts with ADP after they took our money, when the
banks: Ocwen - June 10 and Chase - July 2 did not qualify us:
1. I received an e-mail from Mrs. Moore after 3 days delay of her answer to
me - "here is the link - fill up complaint against the banks!" she wrote.
2. For all the process, I received just 3 phone calls from ADP (because I said
“I will fill a complain against you”):
- From Mrs. Hill - she said "Your case with us is different, I am so sorry!",
and then she tried to assure me to send my doc's to their "escalating
department", I said "no way".
- From Mrs. Hill to give me a fax number to fax the final designation from
the banks
- From Mr. Santana (the Manager), who was trying to move my attention
against the banks, not to ADP, and he was trying to assure me for "the
escalating department" -I refused this offer, and I asked for my money back.
He promised to call me, but he did not! He stopped answering my calls and
disappeared completely.
Why did they call me 3 times from hiding unknown numbers? Why were
they untouchable? They are hiding always when I am looking for my rights!
American Document Preparation is no loyal company, I was suspicious from
the beginning and ,unfortunately, I was right!
American Document Preparation company did not provide the service
promised to. I have a really bad experience, and it wasn’t my mistake. They
know very well that! I spent a lot of time and negativism not with the banks,
but with this company. I am not disappointed from the banks - but from their
service and ADP employees! This was a lot of stress for me and my family,
we make a huge mistake, trusting ADP company and their employees,
because they have lied from the beginning. My contact with this company
was all negative, only troubles, worries, nervous , negative emotions and hard
time, only bad reflects and reactions, very destructive, disappointing. They
wasted my time and money, delaying all the process, trying to extend the
time not answering the phone calls. They put my health under risk. How they
will pay to me for all?
If ADP is a scam, I want to say them:
You hide behind powerful words like a "Government program", "American
Document Preparation".
How dare you to play with the people's hope and trust?
How you can fell a sleep at night? What you are telling your family and
friends when they ask "What did you work?" How you describe what you
are doing? Your company must not exist! I am shocked from your insolence!
You are inhumane, have no limit, no ethic, no moral and no loyalty.
Shame of you to have obligation from exhausted people! Shame to use this
name for America and Americans! You have no dignity! If you are very
happy, when defraud people, and think it is unpunished you are fully lied.
You will suffer twice.
Is your company legal?
If you can't defend from my indictment, that mean you are a crooks, and can
expect from me longer action against you.
All the contacts with ADP I have documented, with days and hours, and also
I am not saying now, what injury this company inflicted to me and my family,
but I keep documented my doctors visits too.
I will fight to the end for our money, this is very important to us, we are 6
household family with no other income except the honest and hard work of
my husband!
We expect to have our money back, and I will like to know the time frame of
our refund.
Something else - if somebody stoles our identity, hack our credit card, or
other troubles, we will blame you and your company, because only you know
our information!!!
I will contact all customer support and defense institution.
I will hire a lawyer and will see you on the court!
My lawyer will be in touch with you!
Mariya Stoev"