Public Mediation

Amazon Books-Dispute-#1850798

B. A. vs. Amazon.Com
P.O. Box 81226, Seattle, Washington, 98108-1226, United States
Amount Involved: $43.72
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1850798
    • Amount Involved: 43.72
    • Filed On: Feb 24, 2012
    • Posted On: Mar 06, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
View less
Rate or Review on Amazon.Com
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I have ordered a book weeks ago and have still not recieved the book. They sent the wrong book to my house and i emailed, and called then asking them to send me the correct copy. They still have yet to do so. I have been waiting patiently. I need this book as soon as possible because i am a graduate student, and i need my book for college."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Amazon.Com Hide
  • Apr 12, 2012, () added:

  • Hi Betty,

    I’m Courtney Kniert of Amazon.com’s Executive Customer Relations team. I just received your complaint from peopleclaim.com and I wanted to reach out to you. Here at Amazon.com we take account confidentiality seriously and we’re not able to discuss your account or orders with a third party. Although we do work with a limited number of agencies to mediate customer complaints, peopleclaim.com isn’t one of those approved agencies.

    I wasn’t able to locate your Amazon.com account or the order you referenced with just the information supplied here, however we’d still like to assist if you can provide this information directly to us. Our Customer Service is available 24/7 to help. You can contact us via phone, chat, or e-mail by clicking the "Contact Us" button on any Help page (http://www.amazon.com/help).

    Betty, I’m sorry you’ve had a difficult time with your order, this isn’t typical and we’re looking forward to resolving this situation. I hope we hear from you soon.

    Courtney T. Kniert
    Executive Customer Relations
    Amazon.com
    http://www.amazon.com

What Claimant Wants Hide
1. Refund: purchase price and shipping Mar 10, 2012 $43.72
Cash total : $43.72
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Amazon.Com. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim