Public Mediation

Active duty military member vs. Allegiant Auto Logistics

A. M. vs. Allegiant Auto Logistics
MC#882638, 67 West St Fl 4 C9, Brooklyn, New York, 11222-2496, United States
Amount Involved: Other terms
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 3173988
    • Amount Involved: N/A
    • Filed On: Jun 02, 2016
    • Posted On: Jun 13, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I am an active duty military member making a permanent change of station from East to West Coast and am highly disappointed in the quality of professionalism I was shown by Allegiant Auto Logisitics. I called Allegiant in attempt to cancel my contract since I was not assigned a driver and I needed one for the following day (It was within the 72 hour window of when I originally made my request for a driver). I gave my order number and was told I would receive an email confirming my cancellation. I did not receive an email and called Allegiant back to request my cancellation email be sent as stated by the Allegiant representative previously. I was told someone would call me back in the next several minutes and they never did. I again attempted to call to request my cancellation email. The gentleman stated "why don't you just send us an email." I informed him I was told I would be receiving an email, he then asked to hold. I was then hung up on and when I tried calling back no one answered. About 4 minutes later the machine came on stating the office was closed. I then sent an email to Alligiant as well as the salesman I was originally working with to ensure there was no confusion about my cancellation."
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Additional Communication Between Claimant and Allegiant Auto Logistics Hide
  • Jun 17, 2016, Claiming party added:

  • Good Morning everyone, I am Ms McGhee's Father and I'm on line just to make a brief statement in regards to the communication between my Daughter and Dylan from Allegiant Auto Logistics.
    I was sitting next to my daughter when she was speaking with each representative from the initial contact with Dylan to the final conversation with the customer representative, a woman whose name I forget at the moment. As I was listening to Amanda speak to each person I have to honestly say her candor was truly admirable. I believe most individuals would have lost their patience and simply allowed Allegiant to do what they were going to do and be done with it.
    As much as they tried to intimidate Amanda she would consistently maintain a very pleasant attitude addressing each person as sir or mam in response to any questions or comment they made to her. Of course, this statement that I make, or any of us are making at this time is simply he said she said and really isn't satisfying the problem at hand.
    All Amanda is asking of you is do not take any money from her account as it was not warranted, you did nothing to earn it and as far as the apology goes I would not expect any company of your character/caliber to initiate one.
    As a final notation, Amanda is a Marine of 11 years and a veteran who served in both Afghanistan and Iraq who was terminating her duty as recruiter. If you know anything about Marine Recruiters they are a group of well rounded professionals who know how to communicate with people, certainly nothing like is being depicted in these allegations above. Have a wonderful day!

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: I would appreciate an apology for the run-around I was given and disrespect I was shown by the representatives of Allegiant. I would also like no credit card charges levied against me, no matter how small the charge. Jun 03, 2016 N/A
Cash
1. Other – Pay for claim posting cost Jun 03, 2016 $7.99
Cash total : $7.99
Non-cash: 1 items
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Ms. McGhee booked her shipment on 6/1. She requested that her vehicle be picked up by 6/3. It was a cross-country shipment of a vehicle. Ms. McGhee called many times in the 24 hour period and was verbally abusive to our staff, so much so that no one really wanted to speak with her. I had the pleasure of speaking with her father on 6/2. We had a level-headed conversation and I explained to him that we would have her vehicle picked up on the 3rd, just as she requested, but did not have the driver assigned yet. In the interim, Ms. McGhee hired another company to do the same job, which violates our exclusivity clause. Let us not forget, that this was a cross-country shipment of a vehicle that Ms. McGhee wanted completed in less than 48 hours to her exact specifications. This is the transportation industry and we are a very highly rated transport company. There are some people that you can't make happy no matter what you do. Ms. McGhee was verbally abusive to our staff. We met every term of our contract, but that was not good enough. She cancelled and went with another company. That was her prerogative. I would be very happy to accept any apology that she would like to offer to our staff, I would be happy to apologize to her father for being put in the middle of her mess, he was a very nice gentleman, but if an apology is owed, it is by Ms. McGhee to us."

This claim will remain posted until resolved.

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  • Contributed Solution: by Calen Bole On 06-14-2016
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    Owed An Apology More...
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