Public Mediation

BAD SELL PITCH

He vs. Advanced Tech Support
700 Banyan Trl Ste 200, Boca Raton, Florida, 33431-5610, United States
Amount Involved: $3,400.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Advanced Tech Support
    • Claimant Seeks: View.
    • Claim #: 4342254
    • Amount Involved: 3,400.00
    • Filed On: Jul 07, 2014
    • Posted On: Jul 18, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"About the last week of June 2014, my internet explorer kept on crashing, I contacted Advanced Tech Support I had a brief conversation about my problem w/my laptop. The first tech that i communicated with we agreed to let him take over the laptop after an hour plus the problem was still there. The second tech after over an hour said the problem was fixed; now I am being introduced to some more security software for protection. Now it’s late at night in reply I wanted to make sure the first part is working. After 5-10 minutes my laptop crashed. Now I am working with either the 3rd or fourth tech who was introduced as a Senior Tech this was a lady that i felt pretty good about the problem being fixed, now we are in the next morning after she said the problem was fixed i powered it up logged on to the internet explorer it came up so i thought the problem was fixed. The young lady tried to sell me the same software I wanted to wait to make sure that it was fixed, so i went to bed, the next day at 5:00 am i powered it up, my laptop my internet explorer crashed. It’s still like that as of today 07-03-2014 i called ADVANCED the following day. #1 I want them to put the security software back on my laptop that you were trying to sell. #2- I want a refund since the problem was never fixed. #3- I lost a lot of hours. Waiting for this problem to be taken care of, please advise.

Thank you,
Herbert Geiger Jr"
...
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What Claimant Wants Hide
1. Compensation: 25 days by 07/22/2014 with my laptop being down. Jul 22, 2014 $1,500.00
2. Damages: The removal of security software Jul 22, 2014 $1,200.00
3. Refund: The money you was paid plus interest Jul 22, 2014 $700.00
4. Other – Copy claim to regulators Jul 22, 2014 $14.99
5. Other – Pay for claim posting cost Jul 22, 2014 $7.99
6. Other – Physical delivery charges Jul 22, 2014 $2.99
Cash total : $3,425.97
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "As discussed on the phone with Herbert. We have refunded the customer in full for all products and services. We will also repair the computer free of charge through one of our highest rated technicians."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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